Principal Consultant, Strategic Decision Support – Quality/Patient Experience

Description

Penn Medicine is dedicated to its tripartite mission of providing the highest quality of care to patients, conducting innovative research, and educating future leaders in medicine. Working for this leading academic medical center means collaborating with top clinical, technical, and business professionals across all disciplines.

Department

PennDnA Strategic Decision Support, Quality/Patient Experience

Summary

The Principal Consultant, Strategic Decision Support – Quality/Patient Experience, operates within Penn Medicine at the intersection of data analysis, business intelligence, and strategic consulting. The role involves providing insights that drive decision-making, structuring complex problems, and communicating findings to senior audiences.

Responsibilities

• Consultation: Actively coaches clients on projects that have an impact on project success and beyond. Partners with executive clients to build organizational commitment to action.
• Insight Generation: Structures ill-defined problems and develops problem-solving approaches and frameworks leading to powerful solutions with application beyond immediate project.
• Problem Solving: Provides thought leadership in developing analytic models that solve complex problems, incorporating knowledge of client context, and drawing on client expectations and broad industry knowledge.
• Results: Leads overall project(s) to meet project objectives and broader organizational goals. Develops work plans that reflect sound hypothesis-based problem solving, thorough understanding of project objectives and milestones, market dynamics, client factors, and industry trends. Ensures consistent focus on high value-added activities and delivery of innovative and powerful solutions.
• Teamwork: Creates an energizing, high-functioning work environment. Consistently leads with openness, approachability, and accessibility; is a trusted confidant. Models trust and transparency by sharing challenges in the spirit of humility and learning.
• Communication: Creates compelling communications that clearly deliver even the most complex messages and tell stories that motivate clients to action. Influences client thinking by thoughtfully considering the optimal sequence, format, and structure of communications.
• Quality Assurance: Work product reflects a consistent focus on accuracy, reliability, and completeness.
• Continuous Improvement: Plays a valued coaching and mentoring role with colleagues within and beyond project teams. Builds a productive feedback culture by giving frequent, actionable feedback, and ensuring that recipients understand and can apply the feedback. Consistently seeks feedback and acts upon it. Seeks to learn and leverage the most effective tools, technologies, and analytical solutions as appropriate to the task.

Education or Equivalent Experience

• Bachelor's degree is required. Education specialization: Business, Statistics, Information Technology, Healthcare Management or related field.
• 7+ years of progressive experience in data analysis, strategy development, and stakeholder engagement, preferably in a healthcare or academic setting, with a proven track record of independently leading projects from concept to execution, and coordinating with cross-functional teams.
• Master's degree is preferred.