Principal Consultant - Product Management

Infosys Public Services is seeking a Principal Consultant in Product Management to develop, build, and maintain strong relationships with customers by deeply understanding their objectives in public-sector policy domains. The role involves translating these objectives into technical requirements, leading delivery teams, and ensuring customer satisfaction through efficient project execution and clear communication.

About the role

The Principal Consultant will lead product envisioning with clients in state labor, commerce, or higher education departments, focusing on data use and reporting patterns (e.g., Prevailing Wage/Davis-Bacon payroll systems, workforce data systems, longitudinal data systems). Responsibilities include scoping products, ensuring technical documentation, leading development teams, tracking project progress, and contributing to resource planning to maximize efficiency.

Responsibilities

• Develop domain expertise in labor, workforce, commerce, or higher education to drive innovative product planning, design, and ongoing operation.
• Communicate progress and technical challenges clearly to customer stakeholders.
• Act as a thought leader and subject matter expert, creating essential product documentation (business cases, requirements, use cases).
• Own the product backlog and collaborate closely with platform engineering teams.
• Create journey maps to redefine agency processes around data use, reporting, job matching, and labor law enforcement.
• Analyze trends affecting customer and end-user adoption, including political risks of new technological solutions.
• Manage the full product lifecycle: ideation, exploration, approval, development, implementation, measurement, and ongoing development.
• Develop strategies to solve complex business problems.
• Conduct market analysis and ensure product fitment for state, federal, and non-profit data-driven initiatives.
• Facilitate data architecture and end-user design discussions with key stakeholders.
• Ensure customer success by managing engagements and requirements.
• Lead business pursuits and product demonstrations for senior decision-makers (e.g., Labor Secretaries, Chief Data Officers, CIOs).

Requirements

• More than 11 years of experience in solution development, product management, or product engineering operations in labor, workforce, commerce, or higher education policy domains.
• Experience in a decision-making role within a state or federal government agency (e.g., Labor/Commerce/Higher Education Secretary, Chief Data/Performance Officer, or CIO).
• Experience with market-leading public-sector products, particularly in labor, workforce development, commerce, or higher education.
• Proven track record of at least 8 years in software product management roles.
• Experience working with enterprise customers, including government agencies, at all levels.
• Strong business acumen, including estimation, pricing, and market research.
• Ability to navigate ambiguity and adapt to modern technology and processes.
• Strong analytical skills with exposure to data science and AI.
• Exceptional leadership, team management, and collaboration skills.
• Excellent communication, presentation, and interpersonal skills for building relationships with senior leaders.
• Experience with industry-leading platforms and innovative products.
• Expertise in public-sector solution/product development and delivery, particularly in labor, workforce, commerce, or higher education.

Qualifications

• A bachelor’s degree or foreign equivalent from an accredited institution (three years of progressive work experience may substitute for each year of education).
• Completion of a Master’s degree is strongly preferred.

The role involves extended computer use, communication via telephone, email, or in-person, and potential travel as required.

Pay

• In CA, WA, NY, CO, MD, IL, MN, NJ, VT, MA: $114,000 to $167,000 annually.
• In Washington, DC: $106,000 to $147,500 annually.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and long-term/short-term disability coverage.
• Health and dependent care reimbursement accounts.
• Accident, critical illness, hospital indemnity, and legal insurance.
• 401(k) plan with salary-dependent contributions.
• Paid holidays and paid time off.