Principal Consultant, Epic

Make a difference. Be happy. Grow your career. The Role Provide consulting services to clients on implementation-related projects in a project leadership, strategic, or executive capacity. Work directly with the Epic team to enable sales opportunities, support solution development, and provide exceptional solution delivery based upon the needs of Nordic clients. Key Responsibilities The Principal Consultant will perform, and is not limited to, any combination of the following duties and responsibilities below: Strategic Project Oversight and Delivery Plans, oversees, and executes implementations and strategic initiatives spanning multiple workstreams across the client site including but not limited to:Healthcare transformation initiativesStrategic implementation, affiliate, and education projectsOperational, clinical, revenue cycle, and technical readinessThird-party selection, integration, migration, and cutoverPre-go-live activities and preparationLong-term support strategiesProvides proactive strategic advisory guidance to Nordic clients based on Nordic best practices, previous experience, and input from Implementation Services leadershipManages projects, portfolios, and programs and delivers on time, on budget, and with positive outcomes aligned with customer’s strategic plan, quality metrics, and KPIsEnsures overarching initiative health and acts as a main point of contact for all project-related escalations.Oversees the development and maintenance of detailed strategy documents, project and communication plans, and risk/decision trackersManages overall discovery, configuration, and testing processesManages scope, change order, and change management processesManages project budget and anticipates necessary changes; clearly communicates the impact of project changes to client budgetDefines and tracks milestones in concert with client’s needsUse, update, and customize client and Nordic-provided tools throughout project life cycleManages the creation of polished project deliverables and communicationsPresent with confidence and well-polished demeanor; facilitate executive-level meetings with a high degree of independenceManage large and strategic meetings effectivelyDeliver regular status reports; oversee project close, lessons learned, and knowledge transfer Consultant Team Management Manages cross-functional teams, investing in the success and quality across Nordic and the clientWork with Engagement Advisor to interview and identify project team members, as neededAssists with onboarding and team orientationManage, coach, and mentor team, resolve conflicts, maintain positive team morale, and deliver direct and timely feedback based upon project work and performance Sales Enablement & Solutions Development Assist with creation of Nordic solution materials, such as toolkit documentation and proposalsAssists in aligning Nordic’s solutions with client needs and opportunitiesParticipates in discussions on client needs with Implementation Services leadership for new solution creationShare lessons learned and best practices with the Implementation Services team to help improve our solutions, tools, and recommendations based on learningsServe as lead advisor or project management consultant resource for client opportunitiesWork with Implementation Services leadership to build sales presentations and collateral and present to clientServe as a thought leader for the service line, creating webcasts, podcasts, white papers, and blog posts to educate prospective and existing clients Work on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested Skills And Experience Bachelor’s degree or equivalent work experience.At least one Epic certification preferred, but not required15+ years of experience with healthcare systems5+ years Epic implementation experience required in a director or project management-level roleDirect experience working for Epic preferredRev Cycle experience and/or new Epic add-on module experience preferredStrong written and verbal communication skillsStrong customer service attitude and skillsetSelf-starter with ability to meet deadlines and monitor one’s own work productProven ability to thrive in and foster an existing team-oriented culture rooted in respect, high ethics and integrity, teamwork, camaraderie, collaboration, and effective communicationSolution-oriented; skilled in grasping the essentials in complex situations, anticipating client needs, and conceptualizing both problems and solutionsExperienced in talking comfortably with and presenting to individuals at all levels of an organization including C-suite and senior leadershipExperience in sales preferredSolid knowledge of Microsoft Office Suite, including PowerPoint, Word, Outlook, and ExcelMust demonstrate and embody Nordic’s maxims Additional Details Ability to travel to client sites when needed Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.