Principal Consultant

About the role

We are seeking a Principal Technical Consultant to join our Customer Success team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to lead projects and work throughout the entire project life-cycle to define, design, develop and implement custom software and AI solutions using Appian’s platform for our commercial clients. This includes working within an agile environment to understand our client’s business processes and technical needs, launch new relational data models in production, developing APIs to integrate with multiple systems, partnering with Appian Architects and Technical Delivery Managers, and leading/mentoring consultants through fast-paced software implementations. You’ll brainstorm AI use cases and implement Appian’s AI tools by applying retrieval augment generation (RAG), agentic workflows, prompt engineering and the latest generative models as a part of transforming how customers run their organization. You will also collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own.

Responsibilities

• Lead projects and manage the full project life‑cycle (define, design, develop, implement)
• Work in an agile environment to understand client business processes and technical needs
• Launch new relational data models in production
• Develop APIs to integrate with multiple systems
• Partner with Appian Architects and Technical Delivery Managers
• Lead and mentor consultants during fast‑paced implementations
• Brainstorm AI use cases and implement Appian AI tools (RAG, agentic workflows, prompt engineering, generative models)
• Collaborate with client technical teams and business users throughout the software development life cycle
• Drive adoption by empowering clients to build process applications independently

Requirements

• Passion for mentoring/developing others and experience leading teams through post‑sale software implementation
• Ability to work with clients to define business processes and gather functional and technical system requirements
• Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems
• History of success on cross‑functional teams; experience building products using agile methodologies (pair programming, stand‑ups, planning sessions, sprints)
• Basic understanding of object‑oriented programming, experience with relational databases and database design/data modeling, and SQL skills (queries, joins, views, etc.)
• Knowledge of software testing practices (test‑driven development, automated test suites in CI)
• Integration experience using APIs such as REST and SOAP, JDBC connections, and web services
• Familiarity with AWS, AI, Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers (preferred)

Qualifications

• 7+ years of experience with hands‑on software development or technical consulting
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 20% or less annually to support customer engagement

Benefits

• 401(k) plan with company match
• Flexible time off
• Paid parental leave
• Medical, dental, and vision plans
• Life and disability insurance
• Wellness programs
• Flexible spending accounts