Principal Clinical Specialist CRM - Tampa

About the role

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.

Responsibilities

• Successfully completes CRM Field Technical Training – including online and field-based training
• Performs checks/interrogations of all CRM medical device systems post sign-off
• Supports implants of all CRM products post sign-off
• Provides on-call support as needed on evenings and weekends post sign-off
• Provides troubleshooting support as requested
• Affirms completion of patient registration and any other required hospital documentation
• Manages consignment inventory and trunk inventory once obtained
• Maintains software on programmers throughout the district as directed
• Aids with managing daily coverage logistics as needed
• Edifies and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
• Aids in educating and training new Clinical Specialists and Sales Representatives post sign-off
• Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRHF products and solutions offer value to the customer
• Aids in obtaining customer POs throughout the quarter
• Identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
• Ongoing Technical Development
• Completes all assigned training in a timely manner

Qualifications

• In order to be considered for this position, the following minimum qualifications must be evident on your resume:
• A high school diploma PLUS a minimum of 11 years of work experience in clinical cardiac device/EP role, or sales or service in a cardiac device company
• An associate degree PLUS a minimum of 9 years of work experience in clinical cardiac device/EP role, or sales or service in cardiac device company
• A bachelor’s degree PLUS a minimum of 7 years of work experience in clinical cardiac device/EP role, or sales or service in cardiac device company
• Current or prior IBHRE (NASPE) Certification

Nice to Have - Desired/PREFERRED Qualifications

• Thorough working knowledge of medical terminology and the medical device industry
• Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
• Strong work ethic in accomplishing objectives of the position
• Expertise with Microsoft tools and other applications (i.e., SalesForce.com)
• Ability to meet vendor credentialing requirements
• Excellent customer service skills
• Excellent interpersonal, written/verbal communication skills
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines

Physical Job Requirements

• Frequent required travel to customer clinics, hospitals and offsite meetings
• Sitting, standing and/or walking for up to eight plus hours per day
• Environmental exposures include eye protection, infectious disease and radiation
• Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level
• Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R.
• Frequent bending/stooping, squatting and balance
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer

Work and Travel Requirements

• Continuous verbal and written communication
• Ability to travel extensively with ease (approx. 10% of time)
• Must be able to drive approximately 80% of the time within assigned territory
• Must be able to meet vendor credentialing requirements
• Must have a valid driver's license and active vehicle insurance policy
• In addition, your driving record will be reviewed and will be considered as part of your application
• Travel Requirements: Minimum travel of 10%
• Must be able to drive approximately 80% of the time within assigned territory
• Must have a valid driver's license and active vehicle insurance policy
• In addition, your driving record will be reviewed and will be considered as part of your application

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status about public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodation for qualified individuals with disabilities. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify