Principal Business Process Engineer

Position Accountabilities

• Enterprise Process Engineering & Improvement Lead end-to-end, cross-functional process redesign initiatives
• Identify and prioritize opportunities aligned to strategic and financial outcomes
• Optimize value streams and customer journeys to eliminate waste and improve flow
• Facilitation & Transformation Execution
• Facilitate: Kaizen events, Rapid improvement workshops, Problem definition & solution design sessions
• Lead structured workshops to align stakeholders and define clear paths forward
• Process Design & Analysis
• Develop current state and future state process maps (BPMN, value stream maps)
• Conduct root cause analysis (RCA) using structured methodologies
• Apply Lean Six Sigma (DMAIC/DFSS) to solve complex operational problems
• Drive process standardization and simplification
• Automation, AI & Digital Enablement
• Identify, assess, and prioritize opportunities for:
• Robotic Process Automation (RPA), AI / Agentic AI solutions, Workflow orchestration and digitization
• Partner with Technology teams to:
• Translate redesigned processes into automated or AI-enabled solutions
• Define processes, logic, and decision points for automation
• Support light solution design (e.g., workflows, decision trees, automation triggers)
• Demonstrate working knowledge of:
• Process-to-technology translation, Automation feasibility assessment, AI use cases (decisioning, document processing, workflow optimization)
• Data-Driven Problem Solving
• Analyze performance data to identify:
• Bottlenecks, Variation, Waste
• Define and track KPIs tied to business outcomes
• Change Leadership & Stakeholder Engagement
• Assess change impacts across people, process, and technology
• Influence senior leaders with data-driven insights and recommendations
• Facilitate decision-making and alignment across functions
• Continuous Improvement Capability Building
• Coach teams on Lean mindset and Continuous Improvement methodologies
• Support Green Belt / Black Belt development
• Build a self-sustaining continuous improvement culture
• Governance & Sustainability
• Establish controls to ensure long-term sustainability of improvements
• Define process ownership and accountability
• Track benefits realization and adoption

Position Qualifications

• Education & Experience
• Bachelor’s degree or 10+ years related work experience in a banking environment
• Must have 10+ years in process improvement including event facilitation, continuous improvement, process analysis and Operational excellence or transformation roles.
• Change management experience preferred
• Leverage Lean Six Sigma Black Belt (required)
• Master Black Belt (preferred)
• BPMN / Process Modeling certification (preferred)
• Skills & Abilities
• Defined automation requirements and logic
• Participate in solution design discussions with developers
• Preferred Exposure
• AI use cases (document processing, decision engines, copilots)
• Basic understanding of APIs, data flows, and system integrations
• Knowledge & Skills
• Leadership capability, including knowledge of process review and improvement techniques and the ability to influence change
• Knowledge of Six Sigma – Black Belt or Master Black Belt techniques required. Certification, or significant progress toward certification, preferred
• A proven track record of establishing a proactive, constructive dialogue and partnering effectively with business leaders
• Ability to identify and influence process changes that drive performance in a complex organization
• Advanced written, oral, interpersonal and negotiating skills with ability to prepare and present presentations and guide internal customers
• Strong proficiency in Miro, MS Office products, Word, Excel, PowerPoint, and Visio

Salary & Benefits

• Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc.
• This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program.
• General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.