Principal Automation Engineer

Open to City employees only; permanent in this title.

About the role

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century.

At OTI, we offer the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

Responsibilities

• Provide Site Reliability Engineering support for all current and new automation services, ensuring reliability, performance, and uptime targets are met.
• Write, update, and maintain infrastructure and automation code, including CI/CD pipelines, IaC modules, and monitoring/alerting scripts.
• Serve as the highest point of escalation for production incidents, lead root cause analysis, and drive resolution for complex platform issues.
• Lead design sessions for new services, cluster expansions, and platform improvements to align architecture with scalability and security requirements.
• Plan and prioritize own workload while also managing, coordinating, and reviewing work of other DevOps Engineers to meet delivery timelines.
• Act as the technical owner for production environments, enforcing standards, documentation, and operational best practices across the team.
• Handle special projects and initiatives as assigned.

Schedule

Day shift. Due to the technical duties of this position in a 24/7 operation, candidate may be required to work overtime and/or various shifts such as weekends and/or nights/evenings.

Location

Brooklyn, NY

Qualifications

A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described above; or

A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described above; or

A satisfactory combination of education and experience equivalent to the above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity.

Skills

• 10+ years of experience in DevOps platform engineering or related field.
• Expertise in writing infrastructure-as-code (IaC) using Terraform, including module development and state management.
• Experience with AWS, Azure, or Google Cloud Platform (GCP), infrastructure services including virtual networks, storage, and compute resources.
• Experience with Kubernetes containerization and orchestration.
• Familiarity with Jfrog Artifactory and HA configurations, ELK Stack (Elasticsearch, Logstash, Kibana).
• Experience with automation tools such as Ansible.
• Knowledge and experience with the following are also preferred:
  • OpenShift
  • Elasticsearch
  • Ansible Automation Platform
  • Azure Kubernetes service
  • Azure storage
  • Azure networking
  • Project management
  • Data processing and data pipelining experience
  • Logstash and log stash filters
  • Kafka deployment and support
  • NSX-T
  • VMware vSphere

This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.

New York City Residency is not required for this position.