Principal Associate, Program Management | Retail Bank Marketing

Overview

Capital One, one of Fortune’s “100 Best Companies to Work For,” is seeking a strategic, process-driven Principal Associate for our Retail Bank Marketing Portfolio & Project Management team.

General Responsibilities & Impact

• Plan, design, and execute complex, multi-workstream marketing project plans from initial brief through to final deployment, ensuring deliverables meet scope, timeline, and budget requirements.
• Apply structure to both large- and small-scale initiatives, driving project execution based on defined priorities while demonstrating the organizational agility to adapt to changing demands.
• Proactively identify project risks, bottlenecks, and issues; develop mitigation strategies and independently escalate critical blockers when timelines are at risk.
• Partner closely with project customers and internal teams, leveraging strong consulting and collaboration skills to provide both tactical direction and strategic thought partnership.
• Forge deep relationships with cross-functional stakeholders across all levels of the organization, using outstanding communication skills to manage expectations, inform teams, and influence outcomes.
• Facilitate the day-to-day traffic of creative assets through Legal, Risk, and Compliance reviews, ensuring feedback is documented, addressed by creative teams, and aligned with internal audit standards.
• Cook up critical project milestones, including kick-offs, stand-ups, and the movement of assets between designers and channel managers, to ensure clear version control and team accountability.
• Lead post-launch retrospectives and support senior leads in "lessons learned" sessions by analyzing timeline data to pinpoint delays, drive structural change, and streamline business processes.
• Own the weekly status reporting cadence, translating complex project updates into clear, concise summaries for the broader Campaign Delivery team.
• Act as the team’s project management software "power user" (e.g., Jira or Workfront), troubleshooting technical issues, maintaining data integrity, and enforcing a meticulous documentation "paper trail" to support compliance requirements.
• Oversee the functional testing of marketing deployments, such as reviewing staging sites and email links, to guarantee the final customer experience flawlessly matches the project brief.
• Maintain and scale team resources, process maps, and standard operating templates to ensure the department's "how-to" guides are always optimized and up to date.

What You Bring

• Process Curiosity: You don’t just follow a checklist; you want to understand how the pieces fit together and look for ways to make the workflow more efficient every day.
• Task Management: Proficiency (or a high degree of comfort) with project management tools such as Workfront & Jira. You enjoy keeping digital workspaces clean and organized.
• Clear Articulation: You can distill a long meeting into three clear action items. You are comfortable following up with partners to keep projects moving without being abrasive.
• Collaborative Spirit: You thrive in a "we" environment. You are ready to partner with creative designers, legal analysts, and marketing strategists to get the job done.
• Agility: You are comfortable with change. Whether it's a priority shift or a new tool rollout, you pivot quickly and help others do the same.
• Resourcefulness: When you hit a snag, your first instinct is to look for a solution or a workaround before escalating the issue.
• Risk Awareness: You have a basic understanding of why "the small stuff" (like legal disclaimers or brand colors) matters in a highly regulated industry like banking.

Basic Qualifications

• Bachelor’s Degree or Military Experience.
• At least 5 years of experience in Project, Program, or Process Management.
• At least 3 years of experience leading projects across cross functional teams.
• At least 1 year of experience in Workfront.

Preferred Qualifications

• Master’s Degree or MBA.
• PMP, Lean, Agile, or Six Sigma Black Belt certification.
• 7+ years of experience in Project Management, specifically within Marketing Operations or MarTech.
• Agile delivery experience utilizing Scrum, Kanban, or SAFe methodologies.
• Financial Services or Fintech industry experience.