Principal - Architecture (AI, Unified Commerce)

About the role

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What you'll do

• Champion the use of Agentic Commerce patterns—autonomous shopping agents, proactive assistant bots, and AI-driven fulfillment orchestration—to create frictionless, next-gen shopping experiences.
• Design intelligent, AI-augmented experiences that integrate predictive personalization, dynamic pricing, virtual styling, conversational commerce, and autonomous checkout journeys.
• Integrate commerce ecosystems with real-time decision engines, customer data platforms (CDPs), recommendation systems, and AI models to drive adaptive journeys.
• Partner with product, engineering, and data science teams to implement AI across the customer lifecycle—from acquisition and engagement to loyalty and retention.
• Define architectural principles to scale AI/ML use cases, leveraging cloud-native platforms (GCP, AWS), serverless models, and data mesh strategies.
• Architect future-ready, omnichannel commerce platforms supporting unified experiences such as BOPIS, Same-day Delivery, and Endless Aisle.
• Ensure architecture enables real-time signals processing (e.g., clickstream, IoT, POS), contextual understanding, and action-triggering across commerce surfaces.
• Lead architectural reviews and governance for AI-based and connected commerce projects.
• Guide experimentation with GenAI, LLMs, and autonomous agents in commerce, marketing, and fulfillment use cases.
• Collaborate with data, privacy, and compliance teams to align AI-powered experiences with data governance and ethical AI frameworks.

Who you are

• Bachelor’s degree in computer science, Engineering, or related field; Master’s preferred.
• 10+ years of architecture, with at least 5+ years in commerce or omnichannel large scale transformation roles.
• Deep knowledge of cloud-native architectures, microservices, event-driven systems (Kafka, GCP Pub/Sub), and serverless patterns.
• Experience integrating AI/ML services into customer-facing applications, preferably in real-time or large-scale environments
• Experience with Agentic AI frameworks or commerce focused LLMs.
• Familiarity with AI platforms like Vertex AI, Amazon Bedrock, Azure OpenAI, or similar.
• Working knowledge of data pipelines, model deployment (MLOps), and experimentation platforms.
• Exposure to composable commerce and MACH (Microservices, API-first, Cloud-native, Headless) architecture.
• Retail, CPG, or DTC brand experience with personalization and omnichannel engagement initiative
• Strategic mindset with a strong grasp of emerging tech and its impact on business.
• Excellent communication and storytelling skills—especially around complex AI and tech-driven business value.
• Ability to balance short-term business needs with long-term Gap’s Architecture vision.
• Highly collaborative with a passion for innovation, experimentation, and user-centered design.
• Comfortable driving clarity and structure in ambiguous and fast-moving environments

Salary Range

$209,700.00 - $272,600.00

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.

Location

Get DirectionsSan Francisco, home to our brands and people