Principal Architect - Solutions Architect

About the role

We are seeking a forward-thinking, customer-centric Solution Architect specializing in Customer Experience. The ideal candidate will possess deep expertise in Unified Communications and Voice Security. This role is pivotal in modernizing and transforming how we design and deliver solutions that address complex communication challenges for our diverse customer base.

Responsibilities

• Translate customer business requirements into comprehensive, end-to-end technology architectures and actionable solution designs.
• Create both internal and external documentation on the design that can be used as part of the selling motion (external) and for the hand-off to the implementation teams (internal).
• Collaborate closely with the CEx Specialist Sellers and Core account teams to shape and deliver sellable and implementable solutions, ensuring alignment with our internal processes and standards.
• Deliver engaging live demonstrations and technical workshops that showcase our portfolio's capabilities and value proposition.
• Act as a trusted advisor to customers by deeply understanding their communication needs and aligning technology solutions with their desired business outcomes.
• Maintain a primary area of expertise while cultivating broad technical knowledge across key platforms and vendors.
• Continuously explore and assess emerging technologies (e.g., conversational AI, digital service, analytics, voice and video communications) to enhance customer engagement strategies.
• Work with cross-functional teams (e.g., Product Engineering, Sales, Consulting, Product, Technology Solutions) to contribute to solution strategy and business development efforts.
• Create high-quality solution documentation, including architectural diagrams, proposals, and presentations.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Four or more years of experience in Architecture design and implementation.
• Proven experience as a Solution Architect or Sales Engineer in the Voice Security space.
• Ability to understand and align solutions with different market segments and audiences. Understands both business and technical aspects, as well as different sales motions for various market segments and their specific audiences.
• Demonstrated expertise in Voice Security (e.g. VIAA, SecureLogix, etc.).
• Strong understanding of cloud communications, telephony, SIP, IVR, omnichannel routing, workforce engagement, and customer experience design.
• Familiarity with AI-driven tools such as chatbots, virtual agents, and Natural Language Understanding (NLU) platforms.
• Exceptional communication, presentation, and interpersonal skills.

Qualifications

• Expertise in government compliance and contracting.

Skills

• Subject Matter Expertise: Serve as a subject matter expert in Voice Security technologies, providing credible and innovative solutions to internal and external stakeholders.
• Solution Design: Translate customer business requirements into comprehensive, end-to-end technology architectures and actionable solution designs.
• Create both internal and external documentation on the design that can be used as part of the selling motion (external) and for the hand-off to the implementation teams (Internal).
• Sales Collaboration: Collaborate closely with the CEx Specialist Sellers and Core account teams to shape and deliver sellable and implementable solutions, ensuring alignment with our internal processes and standards.
• Deliver engaging live demonstrations and technical workshops that showcase our portfolio's capabilities and value proposition.
• Trusted Advisor: Act as a trusted advisor to customers by deeply understanding their communication needs and aligning technology solutions with their desired business outcomes.
• Primary Area of Expertise: Maintain a primary area of expertise while cultivating broad technical knowledge across key platforms and vendors.
• Technology Exploration: Continuously explore and assess emerging technologies (e.g., conversational AI, digital service, analytics, voice and video communications) to enhance customer engagement strategies.
• Cross-Functional Collaboration: Work with cross-functional teams (e.g., Product Engineering, Sales, Consulting, Product, Technology Solutions) to contribute to solution strategy and business development efforts.
• Documentation: Create high-quality solution documentation, including architectural diagrams, proposals, and presentations.

Benefits

• Health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• Award-winning total rewards package.
• Premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• Up to 15 days of vacation per year, which grows with additional service.
• Adoption assistance and tuition assistance.

Pay

$124,500.00 - $239,000.00 based on a full-time schedule.

Schedule

This is a mobile role, primarily working from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings. Scheduled Weekly Hours: 40.