Principal Architect – Digital & CX Modernization

Responsibilities

• Drive Modernization: Define and execute application modernization strategies for legacy platforms and user experiences.
• Architect for the Future: Design and promote API-first, microservices-first, and event-driven architectures.
• Technical Leadership: Provide architectural direction and mentorship to Team Leads and engineering squads.
• Roadmap Ownership: Evaluate existing systems to build migration strategies, risk assessments, and target architectures.
• Stakeholder Influence: Collaborate with clients and business leaders; confidently present proposals and negotiate technical approaches with challenging stakeholders.
• Governance: Establish and promote enterprise-wide architecture standards, best practices, and governance processes.
• Integration Focus: Support integration initiatives involving legacy ESBs and modern integration platforms.

Qualifications

• Industry Expertise: 7+ years of experience within Telecom, Contact Center, Customer Experience (CX), or related large-scale enterprise environments.
• Modernization Track Record: Strong background in successfully migrating legacy systems to modern, cloud-native architectures.
• Deep Technical Mastery in:
• - API-first architecture principles
• - Microservices patterns
• - Event-driven and distributed systems

• Cloud Proficiency: Hands-on experience with cloud platforms (AWS preferred, Azure, or GCP). A cloud certification is highly desirable.
• Frontend Awareness: Familiarity with modern frontend and user experience (UX) frameworks to ensure cohesive end-to-end solutions.

Nice to Have

• TOGAF or equivalent architecture certification.
• Hands-on experience with Enterprise Service Bus (ESB) platforms.
• Deep familiarity with contact center technologies and customer engagement software.

Additional Information

• We offer:
• A Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• A Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• A Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• A Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• A Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• A Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.