Principal Architect, CX Analytics & Automation

For our client, we are seeking a Principal Architect, CX Analytics & Automation to join the team of a leader in the Business Services space. This role will shape the analytics and automation strategy behind customer operations, with a strong focus on improving account-to-cash and customer care performance. The ideal candidate will partner with senior stakeholders to identify friction points, strengthen collections outcomes, and build scalable workflows that improve execution and data integrity. This is a highly strategic opportunity for an architect who can connect process design, analytics, and automation to drive measurable operational results. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $142,100 – $189,400 annually Responsibilities Drive technical and analytical strategy in customer excellence analytics and automation Identify cost-saving opportunities through analytics and automation initiatives Support mitigation targets through advanced analytics and automated workflows Architect complex account-to-cash and customer care solutions Map value streams to eliminate friction in collections and customer care Oversee customer master data management to support data integrity Design analytical tools and automated frameworks to streamline decision-making Qualifications 5-7 years of experience in CX Analytics and Automation as a thought leader In-depth knowledge of Account-to-Cash (A2C) and Customer Care processes Proven ability to map end-to-end process architectures Strong analytical skills in collections strategy and automation Experience with customer master data management across ERP systems Proficient in SQL and other analytical tools Exceptional communication skills for presenting to senior executives Bachelor's degree in Information Systems, Business Administration, Finance, or a related field; Master's preferred Benefits Remote work flexibility Opportunity to influence enterprise operations Engagement with senior leadership Focus on innovation through automation and analytics Potential for professional growth in a strategic role Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.