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Jobs · Art & Creative · Wisconsin

Principal Amazon Connect Architect - Remote

Optum · La Crosse, WI · 3 mo ago
Art & Creative$113k–$193k/yrFull-time

Platform Ownership & Accountability

Serve as the technical owner of the Amazon Connect platform, including architecture standards, shared services, and integration patterns.

Define and maintain reference architectures for Amazon Connect and supporting AWS services.

Own platform level decisions related to scalability, resiliency, security, observability, and cost optimization.

Partner with product, engineering, security, and operations leaders to align platform capabilities with roadmap priorities.

Ensure consistent implementation patterns across teams and vendors to prevent fragmentation of the platform.

Primary Responsibilities

Apply application, technology, and data architecture principles to guide solution design.

Analyze protocol stacks and data entities to support technical decision making.

Create high quality architectural documentation and diagrams using tools such as Draw.io, PowerPoint, Word, Excel, Confluence, and Miro.

Work across major cloud platforms (AWS and Azure) and leverage cloud native technologies including Java, Azure services, Docker, Microservices/Spring Boot, and relational/NoSQL databases (MySQL, Elasticsearch, PostGreSQL).

Design and integrate REST APIs and manage API gateways.

Enable real time data streaming and integrations using Kafka.

Build and maintain observability solutions using Grafana.

Drive innovation through the design and implementation of GenAI and AI/ML capabilities.

Required Qualifications

  • 12+ years of experience in solution architecture with a focus on contact center technologies and telephony systems.
  • 6+ years of experience in Product Development, Data & Analytics, Routing, Desktop/CTI, WFM/WFO, and SBC/Telephony.
  • 4+ years of experience with Amazon Connect and integrating telephony solutions.
  • 1+ years of experience in AI and GenAI technologies applied within contact center environments.
  • Experience with CI/CD, IaC (CloudFormation, CDK, or Terraform).
  • Solid programming skills in Python, Node.js, or Java.
  • United States citizenship is required for this position.
  • Ability to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance.
  • Ability to travel up 10%.

Preferred Qualifications

  • Bachelor's degree in Information Technology, Computer Science or related field.
  • Certifications such as AWS Certified Solutions Architect - Professional.
  • 3+ years of experience with vendors such Amazon and Microsoft.
  • 2+ years of experience with industry standards and best practices in contact center technologies.
  • 2+ years of experience with agile methodologies and DevOps practices.
  • DOD/VA/Military experience.

Pay

The salary for this role will range from $112,700 to $193,200 annually based on full-time employment.

Benefits

We offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

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