Principal AI Systems Architect

Role: Principal AI Systems Architect Real-Time Agent Assist & Speech AI Location: Remote Duration: Long-term Role Overview We are seeking a senior engineering leader or architect with hands-on experience building and scaling real-time Agent Assist, Agent Guidance, Speech AI, or Live Transcription platforms in production. The consultant will assess architecture, latency, scalability, and deployment readiness ahead of a large-scale rollout supporting approximately 800 agents across multiple BPO partners. Key Responsibilities Assess real-time audio streaming, speech-to-text (ASR), inference, and agent guidance architectures.Identify latency bottlenecks, concurrency limits, and production scaling risks.Evaluate endpoint audio capture and deployment across enterprise desktop, Citrix, or VDI environments.Review transcription accuracy, system reliability, and end-to-end performance.Deliver executive-ready findings, architectural recommendations, and a production readiness assessment. Required Qualifications Proven experience building, scaling, or leading engineering for production Agent Assist, Real-Time Guidance, Speech AI, or Live Transcription platforms.Strong expertise in streaming ASR, real-time audio processing, low-latency architecture, and concurrent session scaling.Experience deploying software in managed enterprise or outsourced desktop environments.Ability to diagnose real-time system failures and communicate technical recommendations to executives. Preferred Experience Browser extension architecture and endpoint audio capture.Citrix/VDI deployments and locked-down enterprise environments.Scaling platforms from pilot to 1,000+ concurrent users.Experience with speech recognition accuracy, word error rates (WER), and latency optimization.