Principal AI Solutions Architect, Customer Success

For our client, we are seeking a Principal AI Solutions Architect, Customer Success to join the team of a leader in the Enterprise Technology space. This role will partner closely with customers and internal teams to shape AI-enabled solutions that improve digital engagement and service experiences. You will lead strategic project initiatives, translate customer needs into practical bot and routing designs, and help guide the development of innovative AI capabilities within a collaborative, global environment. The position blends technical architecture, workshop facilitation, solution design, and cross-functional execution to deliver high-impact outcomes. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $135,800 – $178,200 annually Responsibilities Manage project initiatives of strategic importance to the organization. Participate in customer workshops to design digital bot flows using best practices. Design, develop, and maintain routing applications for digital virtual agents. Create accurate development effort estimates in collaboration with project managers. Analyze unique issues requiring conceptual thinking and independent judgment. Drive user story creation and ownership for AI and automation-related epics. Present and demonstrate proposed digital bot solutions as required. Qualifications BS, MS, or BA in Computer Science, Engineering, or a related field preferred. 10+ years of experience with commercial Digital CCaaS applications, routing, and bots. 6+ years of experience with digital bots on platforms like Google Dialogflow and Amazon Lex. Demonstrated understanding of generative and agentic AI tools. Excellent verbal and written communication skills in English; proficiency in other languages is a plus. Ability to work independently and take initiative on new product features. Willingness to travel. Benefits Flexible working hours to accommodate customer interactions. Opportunities for professional development and training. Collaborative work environment with a global team. Exposure to cutting-edge AI technologies and tools. Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.