Principal AI Product Manager - AI Agent Product Growth

About The Team

The Zoom AI Agent team develops cutting-edge AI, automation, and multimodal technologies into practical products for millions. They create reliable AI tools to assist with communication, coordination, follow-ups, task automation, and business processes across Zoom and third-party platforms. As the team expands beyond general availability, their focus shifts to increasing user adoption, activation, retention, and monetization. These efforts aim to integrate AI agents seamlessly into daily workflows for individuals and organizations.

Responsibilities

• Owning the product growth strategy, roadmap, and success metrics for Zoom AI Agents.
• Driving new customer onboarding, activation, retention, engagement, and paid expansion.
• Identifying and remove adoption blockers across user onboarding, enterprise deployment, admin setup, education, permissions, integrations, and workflow discovery.
• Defining and optimize growth funnels, cohorts, activation metrics, retention metrics, usage loops, and expansion signals.
• Building data-driven experimentation roadmaps to improve activation, engagement, repeat usage, and conversion.
• Identifying high-value customer segments and use cases where AI agents can drive meaningful productivity gains and business value.
• Partnering with Design, Engineering, Data, Marketing, Sales, Customer Success, and GTM teams to accelerate adoption and customer success.
• Translating customer feedback, usage data, sales insights, and support signals into scalable product improvements.

What We're Looking For

• Have 6+ years of product management experience, with experience in product growth, adoption, onboarding, activation, retention, or monetization.
• Demonstrate track record scaling a product from early traction to broader adoption and meaningful business impact.
• Have deep customer empathy and ability to understand user behavior, customer pain points, deployment blockers, and enterprise adoption patterns.
• Possess analytical and data-driven product judgment, including experience defining metrics, analyzing funnels/cohorts, running experiments, and making product decisions from data.
• Have experience driving growth for enterprise SaaS, PLG, collaboration, productivity, workflow, communication, or business application products.
• Able to have a product judgment for improving first-time user experience, activation loops, repeat usage, and customer value realization.
• Be comfortable operating in high-ambiguity, fast-moving environments with ownership and execution.
• Have the ability to partner closely with Sales, Customer Success, Marketing, Design, Engineering, Data, and leadership to drive adoption and revenue outcomes.

Pay

Minimum Salary Range or On Target Earnings: $171,800.00. Maximum $375,900.00. In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value.

Schedule

Ways of Working: Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role—Hybrid, Remote, or In-Person—is indicated in the job description/posting.