Principal AI Engineer

About the role

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Responsibilities

• Developing, testing, and scaling agentic AI/ML solutions, specialized workflows, and LLM-powered systems for Verizon Consumer Group platforms.
• Integrating AI agent frameworks with existing customer success, digital, and retail channel technologies.
• Collaborating with product managers and engineering teams to implement and iterate on production-grade technical roadmaps.
• Participating in engineering code reviews, technical design sessions, and red-teaming exercises to ensure safe and reliable model behaviors.
• Optimizing model inference pipelines, API endpoints, and data integration layers to meet high-performance consumer demands.
• Assisting in technical research and rapid prototyping to quickly evaluate and implement emerging open-source and