Principal, AI and Design Operations

About the role

At Valley Bank, we are seeking a Principal Designer, AI and Design Operations to lead the development of internal AI practices and design standards.

Responsibilities

• Establish Valley's foundational point of view on how AI-powered experiences should be designed
• Define and maintain a library of AI-specific UX patterns and components
• Work closely with the Lead Conversational Designer to align on AI experiences
• Bring design risk into AI product decisions early
• Build and own the operational infrastructure of Valley's design organization
• Evaluate, pilot, and establish guidelines for AI-powered design tools
• Create and maintain onboarding materials for new designers
• Own the AI components layer of Valley's design system
• Define measurement frameworks for design quality

Qualifications

• Strong systems thinking with the ability to connect customer experience, technology, and operations
• Deep understanding of UX principles, interaction design, and digital customer journeys
• Demonstrated ability to influence cross-functional teams in a matrixed organization
• Excellent communication and storytelling skills, especially for complex concepts
• Ability to define long-term experience vision while balancing near-term delivery priorities

Skills

• High school diploma or GED equivalent and at least 8 years of experience in digital product management, UX design, service design, or related fields
• Proven experience working on digital platforms or ecosystems spanning multiple products or channels
• Business degree in Business, Design, Technology, or related field preferred
• Background in service design, journey mapping, or design systems preferred
• Familiarity with AI-enabled products and responsible AI design principles preferred
• Experience working across digital and assisted channels preferred

Pay

N/A

Schedule

N/A

Benefits

N/A