Principal Account Manager, Retail ECOM

About the role

We're seeking a Principal Enterprise Account Manager to drive revenue and market share among the world's largest Retail eCommerce companies. This role involves shaping the future of globally recognizable brands, engaging at the CXO level, and serving as a trusted advisor to senior leaders.

Responsibilities

• Drive revenue and market share across a defined territory of large Retail eCommerce accounts
• Meet or exceed quarterly revenue targets
• Develop and execute a comprehensive territory and account strategy aligned to customer business outcomes
• Build and maintain executive-level relationships (CAO, CDO, CMO, CPTO, CIO, COO) as a trusted advisor
• Create and articulate compelling value propositions around retail-specific use cases: e-commerce platforms, personalization, supply chain optimization, and omnichannel experiences
• Accelerate customer adoption through AWS programs, professional services, and the partner ecosystem
• Maintain a robust and accurate sales pipeline
• Facilitate cross-functional collaboration, bringing in Solutions Architects, Specialists, and Partners as needed
• Manage contract negotiations and multi-year agreements
• Ensure customer satisfaction and develop referenceable accounts
• Expect moderate travel

Qualifications

• 10+ years of technology related sales, business development or equivalent experience
• Bachelor's degree in a relevant field or equivalent work experience
• Experience communicating complex concepts clearly and persuasively to different audiences
• Experience in management of large, complex enterprise accounts or equivalent
• 7+ years of customer-facing retail, hospitality, or grocery industry, or 3+ years of customer-facing retail, hospitality, or grocery industry experience
• Technical background in sales, engineering, computer science, or MIS is a plus

Pay

The base salary range for this position is $170,000.00 - $230,000.00 USD annually.