Primary Site Engineer - Phoenix, AZ

About the role

The Primary Site Engineer is responsible for coordinating site activities for a select customer account including startup, preventive maintenance, proactive service, and emergency service for assigned customer. Takes day-to-day direction from Primary Account Engineer, with backup from District office.

CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The CE is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.

Responsibilities

• Act as the primary on-call CE as needed for Data Center Operations (expected 2 hr response or less after hours).
• Respond to most all service calls and PM’s that fall under the Home Office contract.
• Act as 2nd level resource to other CE’s in the area as needed.
• Perform a variety of complicated work related tasks.
• Maintain certifications per Job Progression table.

Technical

• Render on-site and phone assistance to customers and fellow associates.
• Communicate with National Technical Support on equipment issues.
• Perform work related tasks according to company guidelines for scheduled maintenance.
• Implement Field Change Notices according to published guidelines.
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.

Safety

• Operate in a safe manner in accordance with published safety guidelines.
• Must wear appropriate PPE as per company guidelines and accordance with job duties.
• Report all work-related accidents or injuries within 24 hours to the appropriate personnel.

Administration

• Provide accurate and timely reporting according to company guidelines.
• Time cards, expense reports, mileage reports, ticket closure, et al.
• Maintain individual inventory in accordance with company policy.
• Provide estimated time of arrival to the Customer Response Center where applicable.
• Maintain company property according to company policies.
• Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.

Customer Satisfaction

• Provide proper and adequate communication to internal and external customers.
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment.
• Strive to provide all customers a "first time fix" for their equipment.
• Maintain customer satisfaction rates according to company guidelines.
• Attend customer meetings as required.

Performance

• Maximize productivity by combining service opportunities.
• Complete all work in an efficient and timely manner.
• Make strong decisions, technical and commercial, under pressure.
• Properly evaluate site and equipment for appropriate billing status.
• Maintain productive utilization rate according to company guidelines.
• Perform inventory cycle counts according to company guidelines.
• Adhere to company dress code and safety regulations.
• Meet or exceed on-site response time requirements for each customer.
• Understand and comply with company startup/escalation processes and procedures.
• Maintain proper and adequate level of internal communications.
• Conduct themselves in a higher standard.
• Lead by example, and hold to a higher standard of conduct.
• Act as a role model to all field associates.
• Conduct themselves in a high degree of professionalism, and of service delivery.
• Handle stressful situations and provide a calming effect to customers.
• Interact diplomatically with internal and external customers.

Knowledge, Skills & Abilities

• Required experience (one or more of the following): ASEET – preferred, ASMET, Six years military experience in a related field, Equivalent industry experience.
• Job Progression requirements: Minimum of 2 years as a CE II, Product certifications and field knowledge assessment up to date in accordance with job level (refer to job progression chart).
• Meet all aspects of your current job description, Consistent Performance appraisal ratings averaging .25 above the yearly PAR, Interpersonal Skills, Professional, Reliable, Team Player, Strong electrical / electronic test equipment and theory, Good foundation of OHM’s law and electronic theory, Mentor to co-workers (ability / desire to train others).
• Technical skills: Communication skills, Ability to communicate with all levels within the customer organization, Verbal, Written, Professional, Customer service delivery skills, Able to manage stressful situations, Diplomacy, Troubleshooting skills, Safety procedures, Organizational and planning skills, Computer skills, Basic word processing, Spreadsheet processing, Electronic mail, Mechanical aptitude.

Working Conditions

• Travel is required.
• Flexible schedules (weekends, evenings, and holidays).
• Valid driver’s license.
• Deployable in the event of an emergency.

Physical Requirements

• THE VERTIV OPPORTUNITY
• The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.
• Our Core Principles: Safety | Integrity | Respect | Teamwork | Inclusion
• Our Strategic Priorities: High-Performance Culture, Customer Focus, Operational Excellence, Innovation, Financial Strength
• Our Behaviors: Own it, Act with urgency, Foster a customer-first mindset, Think big and execute, Lead by example, Drive continuous improvement, Learn and seek out development, Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization: No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer: Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.