Primary Care Practice Manager

About the Role

The office manager partners with the doctor(s) and regional manager to ensure smooth, professional business operations. This leadership position is accountable for the success of the practice, focusing on staff development, practice growth, and exceptional patient care.

Responsibilities

• Staff Management:
  • Conduct Patient Interaction Assessments based on relationship and communication with patients.
  • Conduct Staff Performance Assessments following Best Practices in performance of core responsibilities.
  • Recognize and connect with staff through open communication and coaching.
• Performance Management:
  • Identify opportunities for practice growth, recommend strategies, administer action plans, and monitor effectiveness.
  • Monitor practice effectiveness through medical documentation review, data collection, MWEC program compliance, and quality assurance studies.
  • Improve current processes and enhance staff training.
  • Maintain an active community presence through involvement in Eye on Community events.
• Asset Management:
  • Ensure compliance with HIPAA and the organization’s confidentiality policy.
  • Maintain MWEC processes to comply with organizational policies and regulatory guidelines.
  • Monitor and protect practice assets, including building/grounds, clinical and office equipment, inventory, and other resources.
• Risk Management:
  • Identify and monitor key risk areas to ensure compliance with rules and regulations.
  • Review Facility Documentation Requirement List to ensure 100% compliance.
• Financial Management:
  • Monitor financial procedures, including billing, daily deposits, reporting, and accounts receivable to ensure efficiency and profitability.
• Perform other duties and assume responsibilities as assigned by the regional manager and doctor(s).

Requirements

• High school graduate.
• Minimum of 1 year of previous management experience.
• Bachelor’s degree in Business or related field preferred.
• Experience in optometry is preferred.

Skills

• Decisive leadership with above-average judgment.
• Attention to detail and strong organizational skills.
• Strong analytical, decision-making, and problem-solving abilities.
• Excellent interpersonal, written, and verbal communication skills.
• Professional and polite demeanor.
• Ability to effectively multi-task and lead a team.
• Ability to build and maintain rapport with doctors, staff, central support, and patients.
• Ability to learn on the job or through educational courses.
• Available for a flexible schedule, including nights and weekends as required.
• Proactive, adaptable, and able to work under pressure to meet deadlines in a fast-paced environment.
• Dependable attendance in accordance with MWEC attendance policy.

Physical Demands

• Standing for sustained periods of time.
• Stooping, grasping, lifting, talking, and hearing.
• Light work: regularly lift up to 15 lbs from floor to waist, 5 lbs from waist to shoulder, and 5 lbs overhead.
• Visual acuity to determine accuracy, neatness, and thoroughness of assigned work.