Primary Care Medical Assistant

About the role

The Primary Care Medical Assistant will support physicians and advanced practice clinicians in a primary care setting. Key responsibilities include rooming patients efficiently, scheduling appointments, assisting with patient portals, reviewing and completing forms, protecting patient confidentiality, obtaining blood samples, entering data into the electronic medical record (EMR), preparing for exams, cleaning and disinfecting exam rooms, managing inventory, and communicating with providers.

Responsibilities

• Rooming patients with efficiency, modeling "customer service first" values
• Schedule patient appointments immediately following clinic visits, or via phone or portal
• Absorb patient information to file and update patient records
• Measure and record patient vital signs in the EMR
• Prepare equipment, instruments, and patients for examinations; assist providers with exams, procedures, and medical treatments as needed
• Clean and disinfect examination rooms following patient visits
• Receive and direct phone calls, check-in patients, obtain necessary information to file and update patient records
• Absorb patient information to file and update patient records
• Assist with proactive chronic disease management and population health
• This would include activities such as pulling reports for the patient populations that need improved control of their chronic conditions, medications adherence reviews, making phone calls encouraging these patients to come in for visits and sending them communication regarding follow up needs
• Administer IM injectables and medications to patients as ordered
• Transmit patient prescription refills as directed
• Superior and frequent communication with providers regarding patient care opportunities and needs
• Manage inventory of supplied and medical equipment

Requirements

• Concierge-level customer service and work ethic
• A high level of professionalism and confidentiality
• Excellent interpersonal skills
• Ability to work effectively in an innovative, fast-paced environment
• Must be highly organized and detail oriented
• Ability to communicate clearly and effectively both verbally and writing with patients, clinical care team and external parties in a courteous and friendly manner

Qualifications

• Completion of an accredited Medical Assistant Certification program is required
• Training in phlebotomy is required

Additional Qualifications

• Active Medical Assistant certification or diploma
• Passage of the pre-employment drug screen
• Passage of the pre-employment background check
• Eligibility and completion of employee references
• Proof of US Citizenship or Eligibility to Work in the US with a permanent resident card