Primary Care Clinic Practice Manager

Why Join Amplify Health Life in the Triangle, with the Atlantic Ocean only two hours to the east and the Blue Ridge Mountains 3.5 hours to the west, living and working in the Triangle area gives you the best life has to offer. Amplify Health proudly offers employment opportunities in multiple locations throughout the Triangle, including Raleigh, Apex, Cary, and Fuquay-Varina! Our Raleigh office, conveniently located less than 6 minutes from the heart of Downtown Raleigh, gives you easy access to some of the best food and entertainment the Triangle has to offer! No matter who you are, the Triangle offers everything you need to live a happy, fulfilling life!

About the Role

We are seeking a full-time Practice Manager for Amplify Health, a Federally Qualified Health Center at our Amplify – CarePlex - Southeast Raleigh location. The Practice Manager will be responsible for the daily operation of a site with the purpose of providing the highest quality of care and service to our patient population in a professional and cost-effective manner. Works under the supervision of, collaboratively with, and assists the Regional Practice Administrator and the organization’s management team with coordination of issues related to the operations of the site.

Responsibilities

• Practice Operations – Overseeing and ensuring the efficient and effective daily operations of assigned practice in accordance with federal/state requirements, grant requirements, and regulatory guidelines. Handles tracking and reporting metrics. Maintains and manages the providers' schedules and templates. Assists with emergency preparedness activities at the site.
• People Management – Recruiting, training, and supervising staff, and organizing duties. Motivating staff and building office morale; promoting a cooperative work environment. Coordinating and leading staff meetings. Conducts performance appraisals and addresses issues, including disciplinary procedures when necessary. Supervises, coaches, and develops personnel. Maintains general knowledge of applicable labor laws.
• Patient Care – Enhancing patient experiences and outcomes, managing patient records, and addressing customer complaints. Ensures timely and accurate patient check-in, registration, and referrals.
• Leadership – Lead and support organizational initiatives including but not limited to: quality improvement and risk management, community engagement, inter-organizational collaboration, and site leadership team collaboration.
• Fiscal Management – Responsible for fiscal management of the practice. Oversees inventory management through accurate and timely supply ordering. Manages daily copay collections, the Daily Batch Process, and deposits. Manages and audits Sliding Fee Scale process (applications and recertifications).
• Systems Management – Responsible for multiple center management systems to ensure daily center management. Electronic Medical Record. Onsite first responder to site issues/concerns. Provides support and acts as a change agent for the site. Involves others within the organization that can support improvement and maximize use of the system. Identifies challenges with the current use of the system. Promotes consistency of use by all users.

Requirements

• Minimum Associate’s degree in Business Management or Healthcare; BA/BS preferred.
• 1-2 years office management and supervisory experience in a professional business setting; clinical background experience.
• Minimum of two years of experience in a healthcare administrative role.

Skills

• Understanding of healthcare regulations.
• Strong interpersonal skills, exceptional communication skills, and the ability to navigate the balance between staff needs and organizational goals.
• The ability to handle multiple priorities and work independently.
• A strong level of confidentiality due to the sensitivity of materials and information handled.
• Preferred Skills: Fluent in English and Spanish (written and verbal communications).
• Computer Skills: Proficiency in MS Word, Excel, and Outlook; PowerPoint, and Performance Management Systems.

Benefits

• Company-paid medical for employee + two dependents.
• Dental and vision insurance.
• 401k participation.
• All employees receive their birthday off.
• Floating holiday.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.