Pricing Specialist II

About the role

As part of the CertainTeed Siding Products Group Pricing Team, the Pricing Specialist is responsible for the review, management, administration and analysis of customer programs and pricing. The position ensures accurate and timely credit and program processing while minimizing downstream transactional adjustments. Responsibilities include all facets of pricing integration, administration, and review in support of regional sales efforts, with direct communications to customers, Sales, Customer Master and Management to resolve complicated and diverse pricing issues in a timely manner. This role supports Territory Managers and Regional Managers in day-to-day sales and customer management and serves as the main point of contact and resolution for customer inquiries on pricing, invoice disputes, sales support programs and rebates.

Responsibilities

• Invoice Verification:
  • Calculate, document, and process credits to customers as a result of programs established for invoice verification.
  • Calculate customer credits based on backup received from distributors.
  • Investigate, analyze, and resolve differences between expected customer payout and CertainTeed-calculated payout, including location differences, pricing differences, and other issues.
  • Utilize systems including Price Fx, SAP, Qlikview, and Excel to resolve differences.
  • Work with customers and Sales to resolve and document differences, providing accurate backup to the customer to ensure timely resolution.
  • Escalate unresolved disputes to management on a timely basis.
  • Use continuous process improvement tools to streamline and automate reporting and resolution.
  • Work with customers to ensure timely and detailed submissions to reduce disputes, aiming to resolve issues within a 15-day period from the date of customer submission.
• Customer Rebate Programs:
  • Understand components and systems that drive the calculation of rebate basis for program payouts.
  • Calculate distributor rebate credits using Price Fx, Qlikview, and SAP.
  • Validate accrual to calculated amount.
  • Investigate, analyze, and resolve differences between SAP accrual and calculation.
  • Provide complete and accurate backup to the customer in a timely manner.
  • Analyze the impact of incentives on customer profitability, including program additions and changes to current incentive programs.
• Builder / Contractor Rebates:
  • Work with the Sales team to ensure all programs are executed and provided to the Pricing Team in a timely manner.
  • Validate customer backup received against the original contract to calculate payout.
  • Investigate, analyze, and resolve differences between backup and contract.
  • Process check requests in a timely manner.
  • Escalate unresolved disputes to management on a timely basis.
• Ad Hoc Credit Requests:
  • Process ad hoc credits upon request while ensuring appropriate backup and approvals are received.
  • Assist in researching and resolving unique or complex customer pricing issues directly related to sales deals, price changes, or other customer offers that may impact invoice pricing accuracy.
• Customer Account Maintenance & Pricing Administration:
  • Process new customer account requests, ensuring credit review activities are performed and information is verified for completeness and accuracy.
  • Validate critical fields that drive pricing and rebates to ensure correct pricing is attached to the customer at the appropriate level.
  • Create Price Variants for customers, ensuring contacts designated to receive price sheets and invoices receive them in the correct method and timely manner.
• Ad Hoc Analysis and Training:
  • Provide support to Territory Managers and Customer Support.

Requirements

• Requires intuitive and analytical thought process to reach decisions independently.
• Must be able to interpret policies and procedures to proactively resolve customer problems or needs.
• Must possess in-depth customer and product knowledge to determine the correct action path.

Qualifications

• Bachelor's degree with 2+ years of progressive experience.
• Without a degree, a minimum of 4 years of progressive experience in pricing, customer service (advanced role), sales support, rebate calculation and processing, and/or accounting.

Skills

• Advanced Excel capabilities.
• Achievement/results orientated.
• Customer sensitivity and focus.
• Initiative/proactivity.
• Process orientated.
• Problem-solving skills.
• Analytical skills.
• Interpersonal skills.
• Communication skills (written, verbal, and listening).
• Team player.
• Organization/time management skills.
• Ownership of position.
• Strong communication skills and the ability to interact effectively with internal and external customers.
• Comfortable working with large customers, high sales volumes, and business complexities in a high-performance environment.
• Ability to communicate in a timely, critical, and accurate way to all levels of management.
• Experience with ERP operating systems (preferably SAP), Qlikview, BI tools, and pricing systems.

Benefits

• Health and Wellbeing:
  • Medical, Prescription Drug, Vision, and Dental Insurance.
  • Healthcare Saving Account and Flexible Spending Account options.
  • LiveWell Wellness Program.
  • Employee Assistance Program (EAP).
• Paid Time Off and Paid Parental Leave:
• Retirement and Protection:
  • 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan.
  • Company-provided Life Insurance, AD&D, Short-Term Disability.
  • Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance.
• Additional Benefits:
  • Group Legal.
  • Identity Theft Protection.
  • Auto and Home Insurance.
  • Pet Insurance and Discounts.
  • Back-up Child & Elder Care.
  • PerkSpot Employee Discount Program.