Pricing Operations Supervisor (Multiple Offices)

About the role

Sheppard, Mullin, Richter & Hampton, a global Am Law 50 firm, has an immediate opening for a Pricing Operations Supervisor. While we have a preference for someone West Coast based, we are considering candidates in any of our U.S. offices including Century City, Chicago, Dallas, Houston, Los Angeles, New York, Orange County, San Diego (Del Mar), San Diego (Downtown), San Francisco, Silicon Valley, and Washington DC.

Responsibilities

• Perform and oversee data entry for new matter budgets and alerts in pricing/budgeting systems.
• Process rate-related updates and entries, including responding to alerts, running reports, and validating rate setup.
• Support creation and maintenance of phase/task codes and code sets, including client/matter application and documentation/instructions.
• Maintain tier discount tracking tools and alerts; validate current fees against discount tiers and implement discount changes/maintenance.
• Support year-end and other periodic rate adjustment processes, including data entry of approved changes.
• Assist with intake processing, including change intake forms and validation of change and new matter intakes; perform mass edits when needed.
• Keep stakeholders informed through clear status updates, issue-spotting, and proactive communication regarding workload and timelines.
• Contribute to continuous improvement of data entry processes, templates, checklists, and documentation to drive quality and consistency.
• Serve as the day-to-day lead for a four-person data entry team—coordinating workload, communicating status updates, and serving as a first-line resource for questions and troubleshooting.

Requirements

• Prior experience in legal professional services performing high-volume data entry and quality control (minimum 3 years).
• Demonstrated ability to lead day-to-day work of a small team, including prioritization, follow-through, and clear communication.
• Strong attention to detail, comfort working across multiple systems, and ability to manage repetitive tasks without loss of accuracy.
• Strong organization skills; ability to manage competing deadlines and maintain tracking mechanisms.
• Professional communication skills and confidence interacting with internal stakeholders (e.g., Pricing, Billing, and Attorneys/Partners as needed).
• Bachelor’s degree preferred.

Skills

• Advanced proficiency with Excel and legal financial systems (Aderant, Elite, etc.).

Work Environment

This position operates in a professional indoor office environment. You will be based in one of our local Sheppard Mullin offices with the flexibility to work from home, and you are required to come into the office on an as-needed basis. After-hours and weekend work may be required on occasion based on workload demands.

Pay

California: The salary range for this position is $90,000 - $120,000 per year.

Illinois: The salary range for this position is $90,000 - $120,000 per year.

Washington DC: The pay range for this position is $90,000 - $120,000 per year.

New York: The pay range for this position is $90,000 - $120,000 per year.

Benefits

• Eligible for bonuses.
• Eligible for medical, vision, and dental insurance (including coverage for dependents and domestic partners).