Prestige Beauty Advisor

About

At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized, and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

Overview

The Prestige Beauty Advisor (PBA) is responsible for maximizing sales in the prestige category (color cosmetics, skincare, and fragrance) by engaging guests to determine their individual needs and assisting guests in the selection and purchase of prestige merchandise, while following all company policies and procedures. This position supports the Sales Manager (SM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This role requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales, with a specific focus on the prestige category and iconic brands.
• Provide exceptional guest service by greeting and engaging every guest, personalizing service to their needs, recommending complementary products and/or services, and informing guests of current promotions, events, and services.
• Handle sales, refunds, and exchanges courteously.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and enhance the guest service experience.
• Book appointments for, and support the execution of, services and in-store events that deliver an unrivaled guest experience while meeting prestige and iconic brand sales goals.
• Stay informed about new and existing industry trends, products, and services during work time, and communicate their ingredients and benefits to better serve guests.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment that supports teammates, peers, and guests.
• Collaborate with managers and associates to help grow the business.
• Participate in ongoing training, including prestige and iconic brand product training, to enable continuous professional development and drive prestige sales performance.
• Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to Ulta Beauty’s dress code.
• Keep prestige and iconic brand work areas replenished, signed, faced, and ensure testers are continuously available and maintained in compliance with hygiene standards.
• Maintain outstanding store operational standards, including cleanliness of the sales floor, restrooms, cash wrap, backroom, and break area, and ensure makeover stations adhere to company standards.
• Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and processing shipments using Ulta Beauty’s technology and best practices.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the sales floor and when prompted by Ulta Beauty’s systems.
• Follow loss prevention best practices and provide exceptional guest service to protect company assets.
• Execute other operational tasks as directed.

Qualifications

• High school diploma is preferred.
• Cosmetology, esthetician, or demonstrator’s license where required by state law.
• 1 year of relevant work experience or equivalent combination of education and relevant work experience preferred.

Skills

• Demonstrates a passion and significant competency for prestige product, guest service, and selling.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Strong communication skills.

Special Position Requirements

• Work a flexible schedule to include days, evenings, weekends, and holidays.
• Attend corporate business meetings and conferences, including overnight stays.

Working Conditions

• Frequent mobility throughout the store during shift.
• Frequent standing, bending, reaching, pulling, pushing, and twisting during shift.
• Continuous lifting and/or moving up to 10 lbs. during shift.
• Continuous coordination and manipulation of objects during shift.

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.