President Professional Services

Job Responsibilities

• Define and lead the long-term vision and strategic direction for Professional Services in alignment with company objectives.
• Drive growth through expansion of existing services and development of new, differentiated offerings.
• Leverage data, analytics, and omnichannel capabilities to enhance customer engagement and value delivery.
• Position the organization as a market leader in retail services, insights, and execution.
• Establish and execute plans to achieve EBITDA, revenue, and customer acquisition targets.
• Build and optimize an integrated commercial engine spanning demand generation, conversion, and retention.
• Leverage technology and innovation to improve efficiency, scalability, and service effectiveness.
• Establish standardized processes, KPIs, and performance frameworks to drive operational excellence.
• Maintain full P&L ownership, including revenue growth, cost management, and profitability.
• Set financial targets and ensure execution against budgets, forecasts, and strategic plans.
• Allocate resources to maximize return on investment and strategic priorities.
• Monitor business performance and adjust strategies to consistently meet or exceed objectives.
• Anticipate market trends and evolving customer needs to inform innovation and competitive positioning.

Job Requirements

• Education/ Certifications: Bachelor's degree required, Master’s degree preferred.
• Experience: 15+ years of progressive executive leadership experience in retail, grocery, services, or related industries.
• Proven track record of leading a business with full P&L responsibility and delivering sustained growth.
• Deep expertise across sales, marketing, operations, and customer experience.
• Experience scaling service-based or solutions-oriented businesses.
• Demonstrated success leading large, complex, cross-functional organizations.
• Knowledge/Skills/Abilities: Strategic leadership and enterprise mindset, strong financial and operational acumen, customer-centric approach with deep understanding of retail dynamics, proven ability to drive growth, innovation, and transformation, exceptional communication, influencing, and relationship-building skills, ability to align teams and stakeholders to a shared vision, strong track record of talent development and organizational leadership, good judgment.