Preservice Project Engineer

About the role

Lead technology-based projects by working directly with clients and internal facing teams including development teams, product leaders, implementation team members, support team members, sales and QA. Gain expert knowledge of the products being implemented and apply product knowledge to solutions for client specific needs, issues, and business requirements. Work with clients directly to obtain proper business requirements and provide thorough documentation for use both internally and externally throughout the project and in servicing after implementation. Demonstrate products, configure client specific requests, work closely with other teams to ensure tasks are completed, and provide solutions to client issues. Collaborate with client SMEs/stakeholders, implementation consultants, developers, tech and product leads, technology program managers, and other project resources to define and deliver the client's RevSpring solution. Actively drive best practices, adhere to prescribed implementation methodologies, and provide inputs into enhancing implementation processes and collateral.

Essential Functions

• Coordinate internal and external resources for timely execution of projects
• Ensure all projects are delivered on-time, within scope and within budget
• Evaluate and ensure resource availability and allocation
• Develop detailed project plans to track progress; define project tasks and resource requirements
• Manage changes in project scope, schedule and cost
• Report or escalate early and often to management as needed
• Manage relationships of clients and company stakeholders
• Evaluate project risk and manage projects to minimize potential risks
• Track project deliverables using company approved tools
• Present project updates and reports; identify problems and offer solutions
• Lead/perform requirements definition, solution design, configuration and testing activities
• Work effectively with other tech leads to ensure successful completion of the project
• Responsible for client facing communication, education/training, solution consultation, and problem solving
• Lead effective meetings with proper preparation, meeting notes, project plans, issues lists, and organization of outstanding and completed tasks
• Collaborate with internal associates including Technical leads, Solution Architects, Product Management, Support, Sales, and Implementation Consultants on solving client business needs utilizing product base features
• Serve as a product expert on RevSpring products and continue to enhance product knowledge with new features, products, and functionality by certifying in relevant products, reading release notes, involvement in internal training, and through experience working with the products
• Maintain a product focused discipline limiting custom configurations and taking a consultative approach with customers to ensure they understand product functionality, benefits of product features, and how the product resolves their pain points
• Configure new client set ups for Preservice Patient Intake including changes from a customer
• Demo Preservice functionality to customers and internal associates
• Responsible for proper documentation and follow up of all client issues, solutions, decisions, changes throughout the project
• Complete client workbooks and other required documentation when necessary and ensure continual updates when changes/decisions are made
• Utilize knowledge gained to offer direction/guidance to the team
• Advise colleagues on product functionality, customer workflows, and best practices for troubleshooting
• Introduce and utilize best practices
• Complete assigned certification training courses and maintain recertifications as required
• Embrace company values and work as a team player by sharing knowledge and learning from co-workers

Requirements

• ARM and RCM industry knowledge, HFMA/ARM training
• Attention to detail
• Ability to work independently and in a team environment
• Excellent interpersonal skills working directly with clients as well as internal associates
• Excellent verbal and written communication skills
• Ability to organize and multi-task job responsibilities and prioritize effectively
• Proven commitment to providing excellent customer service within all dimensions of the job duties on a consistent basis
• Ability to learn quickly and retain knowledge to apply to new situations
• Ability to understand data and how to advise customers of issues with data
• Demonstrated ability to manage customer facing implementations, develop and manage project plans; meet hard timelines; communicate and escalate effectively with cross departmental teams
• Ability to consult customers on proper solutions by applying product knowledge and problem-solving skills
• Ability to manage multiple projects simultaneously and balance priorities appropriately

Qualifications

• Education: Bachelor's degree or higher preferred
• Experience: Minimum 2-5 years' experience in implementing technology-based products and/or project management role within Healthcare and particularly revenue cycle management
• Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.
• Physical Capabilities: While performing duties, employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Occasionally required to stand and walk. Must occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.