Prescriber Medical Administrative Assistant (PMAA)

About the role

At Northeast Health Services, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a Prescriber Medical Administrative Assistant (Medical Assistant), you'll be an essential part of our clinical support team.

Provide exceptional customer service to make sure the highest quality work standards are achieved and maintained according to practice policies and procedures. Handles customer calls by answering questions, finding solutions to issues, scheduling, answering concerns or complaints and providing important information. Must possess superior customer service skills and professionalism, ability to multi-task, be conscientious and compassionate to clients and staff. Must be highly motivated while working as part of a cohesive team in a fast-paced environment. Expected to protect sensitive information, comply with HIPAA at all times, and be able to maintain composure and professionalism during stressful situations.

Responsibilities

• Answer phone calls in a professional manner and respond to voicemails in a timely manner and utilize other technologies as they become available to communicate with our patients.
• Guide patients through troubleshooting for company technology such as but not limited to telehealth applications and portals.
• Process medication prior authorizations.
• Support providers with various administrative duties including document preparation, written and electronic correspondence, phone calls and completion of required forms and paperwork.
• Answer general questions about the practice and services provided.
• Collaborate with other team members and locations to provide excellent customer service in a timely, accurate, thorough and professional manner to resolve patient issues.
• Coordinate care between patients and providers.
• Manage patient scheduling needs and provide general information and support to include collecting patient financial responsibility, relaying financial information and obtaining insurance updates when requested.
• Complete documentation in EMR in a timely, accurate, and professional manner.
• Provide administrative support to providers, facilitate patient-provider coordination, and assist with regulatory compliance and licensure maintenance.
• Follow the processes for supporting medication refill requests.
• Help train new team members as needed.
• Track completion of required paperwork for patient files for providers.