Prepared Foods Team Trainer - Full Time

About the Role

The Team Trainer supports high engagement, productivity, and retention of New Members by organizing and delivering quality training on their home team. They work in partnership with Team Leadership, the Store Trainer, Team Member Services Generalists, and other qualified Team Members, and support the timely completion of New Member Connections as well as Global, Regional, and department‑specific training (Operational Learning Pathways, Compliance, Occupational Safety, Food Safety, Product Knowledge, and Customer Service). The role also serves as a positive role model delivering customer‑obsessed service.

Team Trainer Responsibilities

• Ensures new and ongoing store and team training programs are successfully delivered and completed.
• Works within training deadlines and goals.
• Coordinates with Team Leaders and the Store Trainer to schedule New Member training during their first four shifts.
• Coordinates with New Members, Team Leadership, and the Store Trainer on the timely completion of New Member Connections, regularly communicating status toward completion.
• Facilitates team‑specific operational training for Team Members, including team Operational Learning Pathways and team‑specific program rollouts.
• Attends Team Trainer meetings as scheduled.
• Acts as a role model for constant food safety, sanitation procedures, and occupational safety.
• Trains all Team Members on customer service standards and provides timely feedback.
• Trains all Team Members on new products, their differentiation, sales tactics, and department placement.
• Consistently practices and models proper care, use, and maintenance of all team equipment and PPE.
• Completes the Team Trainer Operational Learning Pathway, Team Trainer Certification, and other assigned training.
• Familiarizes themselves with the Store Training Roles Handbook and maintains engagement with all communication platforms.
• Organizes, tracks, reports, and maintains accurate training records using Whole Foods Market’s learning systems.

General Responsibilities

• Arrives to workstation on time, appropriately groomed, and dressed according to Whole Foods Market’s Dress Code; works all scheduled shifts and attends required trainings and meetings.
• Provides excellent customer service, addresses customer needs quickly and effectively, and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Maximizes sales potential through proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies with established procedures, including Weights and Measures, Health and Sanitation, and Safe Work Practices.
• Maintains a clean and sanitary working and shopping environment; ensures equipment meets Whole Foods Market’s cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.
• Performs other duties as assigned by Store, Regional, or Global Leadership.

Team Trainer Skills

• Comfortable speaking with small and large groups and inspiring others.
• Capable of teaching others in a constructive and positive manner.
• General computer skills and basic knowledge of software applications (MS Office Suite).
• Working knowledge of Whole Foods Market’s learning systems.

General Skills

• Strong communication skills and willingness to work as part of a team.
• Ability to deliver information clearly and respectfully to fellow Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards in all interactions.
• Ability to follow directions and procedures; effective time management and organization skills.
• Passion for high‑quality foods and the mission of Whole Foods Market.
• Strong work ethic and ability to work in a fast‑paced environment with a sense of urgency.
• Understanding of and compliance with Whole Foods Market’s quality goals.

Physical Requirements and Working Conditions

• Must be able to lift 50 pounds.
• In an 8‑hour workday: standing/walking 6‑8 hours.
• Hand use: single grasping, fine manipulation, pushing, and pulling.
• Required motions: bending, twisting, squatting, and reaching.
• Exposure to FDA‑approved cleaning chemicals.
• Exposure to temperatures: < 32 °F (freezers), 32‑40 °F (refrigerators), > 90 °F.
• Ability to work in wet and/or cold environments.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Qualifications

• 6 months of Whole Foods Market experience (or equivalent retail training experience).

Pay

The wage range for this position is $15.00‑$24.40 hourly, commensurate with experience.

Benefits

Whole Foods Market offers “Whole Benefits,” a wide range of benefits for full‑ and part‑time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility is determined by the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type.