Prepared Foods Assistant Manager – Front of House

Position Summary

The FOH Assistant Manager oversees front-of-house operations and provides direct supervision to Shift Leaders and FOH staff. This role ensures strong daily execution by setting expectations, and maintaining high standards for customer service, food quality, and team performance.

Key Responsibilities

1. FOH Operations Management
• Supervise daily FOH activities, including stocking, merchandising, and display presentation
• Ensure Shift Leaders are effectively prioritizing work, delegating tasks, and maintaining operational standards during their shifts
• Ensure the hot bar, service case and other prepared food offerings are stocked, fresh, and visually appealing
• Maintain cleanliness, organization, and accessibility in customer-facing areas
• Oversee ordering for front of house products and ingredients. Monitor FIFO and shrink for FOH.
2. Staff Leadership and Training
• Create, implement, and maintain daily task lists for FOH staff to support efficient operations
• Develop and lead training programs for new and existing FOH staff, focusing on customer service and operational procedures
• Supervise FOH staff, providing training, scheduling, and performance feedback
• Ensure all FOH employees maintain valid food worker cards and comply with food safety standards
• Provide guidance, support, and performance feedback to Shift Leaders to ensure effective shift execution and leadership consistency
3. Customer Service
• Ensure staff provide friendly, knowledgeable, and efficient service to customers
• Address and resolve customer inquiries, concerns, and complaints promptly
• Collaborate with BOH to communicate customer feedback and address product-related questions
4. Compliance and Safety
• Provide leadership and oversight of food safety programs to ensure consistent adherence to established standards and protocols
• Ensure compliance with health, safety, and food handling requirements across all customer-facing areas
• Conduct regular inspections of FOH areas to verify cleanliness and adherence to departmental standards
5. Communication and Coordination
• Work closely with the BOH Assistant Manager to ensure seamless operations between FOH and BOH
• Serve as the primary point of support and escalation for Shift Leaders during FOH operations
• Communicate operational updates and staffing needs to the Prepared Foods Manager
• Provide feedback on FOH product performance to support inventory and production planning

Qualifications

• Strong ability to organize, delegate, and prioritize in a fast-paced environment
• Effective communication and team leadership skills
• Ability to stay calm under pressure and problem-solve in real time
• Working knowledge of food safety and sanitation practices
• Commitment to teamwork, accountability, and customer service excellence
• Ability to confidently direct others' work, provide constructive feedback, and uphold standards in a collaborative and professional manner
• Previous experience in a food service or prepared foods environment preferred, including experience supporting or guiding team workflow
• Demonstrated reliability and consistency in attendance, with the ability to meet scheduling requirements

Benefits at the Co-op

• Up to 25% staff discount & access to wholesale orders
• Great medical/dental/vision and supplemental insurance options
• 401(k) w/match
• Paid time off
• Pay on demand
• Access to employee assistance program

Equal Employment Opportunity

The Community Food Co-op is an equal opportunity employer. We are committed to creating a workplace that is inclusive, engaging, and supportive.

Important Disclaimer

Employees are expected to act in the best interest of the Co-op, even if doing so requires actions or responsibilities not listed in the above job description.