Premium Support Business Development Manager, AWS Enterprise Support

About the role

As a Premium Support BDM within AWS Enterprise Support, you will drive the go-to-market strategy for AWS Support offerings. Your mission is to increase adoption of paid support (Enterprise Support, Unified Operations, etc.) while maintaining target margins and accelerating AWS platform adoption for customers. You will engage customers, partners, and field teams to understand pain points, refine the support value proposition, design commercial experiments, quantify ROI, and enable the sales organization to sell support as a key accelerator of cloud adoption.

Responsibilities

• Engage customers, partners, and field teams to measure customer value and pain points in adoption of Enterprise Support and Unified Operations Services.
• Analyze drivers of Enterprise Support Services adoption and identify levers for improvement.
• Design and execute controlled experiments to drive Enterprise Support Services adoption.
• Review and analyze Enterprise Support Services pricing and costing to ensure savings are passed on to customers.
• Quantify the impact of Enterprise Support Services adoption on AWS platform adoption and estimate ROI.
• Develop and refine sales collateral, reference cases, and value proofs for customers and partners.
• Drive commercial innovation in Support, including differentiated offerings per customer segment.
• Create Support-related training programs and materials for the field team to articulate the Support value proposition.
• Collaborate with stakeholders across Commercial/Public Sales, Premium Support, and Enterprise.
• Prepare and present business reviews to senior Sales and BD management.
• Drive Enterprise Support Services deals end-to-end with the Sales team.

Requirements

• 5+ years of experience developing, negotiating, and executing business agreements.
• Bachelor’s degree.
• Experience managing programs across cross-functional teams, building processes, and coordinating release schedules.
• Experience selling enterprise software or cloud-based applications.

Preferred Qualifications

• Experience interpreting data and making business recommendations.
• Experience identifying, negotiating, and executing complex legal agreements.

About the team

AWS Global Services brings together experts from across AWS to help customers design, build, operate, and secure their cloud environments. The Enterprise Support team is a fast-growing, revenue-generating business within AWS, providing 24/7 technical support, architecture reviews, operational best practices, and dedicated account management to enterprise customers globally.

Why AWS?

• Diverse Experiences: AWS values diverse backgrounds and encourages candidates with non-traditional career paths to apply.
• Inclusive Team Culture: Employee-led affinity groups and inclusion events foster collaboration and innovation.
• Mentorship & Career Growth: Access to knowledge-sharing, mentorship, and resources to develop professionally.
• Work/Life Balance: Flexible working culture supporting harmony between professional and personal life.

Pay

Base salary ranges by location:

• Atlanta, GA: $147,900 – $200,100 USD annually
• Chicago, IL: $147,900 – $200,100 USD annually
• Hicksville, NY: $162,700 – $220,200 USD annually
• Dallas, TX: $147,900 – $200,100 USD annually
• Seattle, WA: $147,900 – $200,100 USD annually

Additional compensation may include sign-on payments, restricted stock units (RSUs), and comprehensive benefits such as health insurance, 401(k) matching, paid time off, parental leave, adoption/surrogacy reimbursement, and more.

Benefits

• Health insurance (medical, dental, vision, prescription, basic life & AD&D, with optional supplemental life plans).
• Employee Assistance Program (EAP), mental health support, and medical advice line.
• Flexible Spending Accounts (FSAs).
• 401(k) matching.
• Paid time off and parental leave.
• Adoption and surrogacy reimbursement coverage.