Premium Supervisor - Ameris Amphitheater

About the Role

Legends Global is a holistic agency specializing in delivering solutions for legendary brands, with expertise in professional sports, collegiate, attractions, entertainment, international, and conventions. Our leadership collectively has over 300 years of experience in sales, sponsorship, analytics, hospitality, and operations.

Responsibilities

• Supervise and coordinate activities of stand workers in the VIP area.
• Oversee and/or participate in stand set-up and closing procedures (e.g., counting inventory, prep, cleaning).
• Ensure all work stations remain clean and sufficiently stocked; order replacement stock from runners as necessary.
• Efficiently and accurately complete required paperwork.
• Ensure employees adhere to alcohol policies and food preparation guidelines set by Legends and the board of health.
• Be knowledgeable of all positions and able to fill any role in the location if needed.
• At closing, work with stand personnel to count ending inventory, clean equipment, and organize stock for the next event.
• Operate POS system, including voids, credit card issues, and closing procedures.
• Input daily event sheets and reports.
• Collaborate with the customer service department to improve service in assigned areas.
• Conduct inventory at assigned locations.
• Manage schedules for assigned areas, including making changes, printing, and posting them.
• Maintain a friendly, positive attitude and professional demeanor at all times.
• Interact with guests and staff to ensure guest satisfaction.
• Possess extensive knowledge of the food and beverage menu, specials, and services offered.
• Know the venue layout and assigned area to provide guests with personal service and attention to detail.
• Maintain a clean, neat, and safe work area.
• Ensure compliance with company service standards, inventory, and cash control procedures.
• Work as a team with associates and other service departments within the venue.
• Follow and encourage team adherence to all safety policies and procedures, including reporting unsafe conditions and completing safety training.
• Report all safety incidents (injuries and illnesses) into the company’s risk management system on the same day they are reported.

Requirements

• Two to four years of experience working in a fast-paced, high-end club, restaurant, or catering location.
• High School Diploma; some college preferred.
• Proactive, self-motivated, organized, and able to prioritize as needed.
• Detail-oriented with the ability to work under pressure and adapt to change quickly.
• Punctual and dependable.
• Able to read, maintain information, and perform simple mathematical calculations.
• Able to speak, read, write, and understand English.
• Ability to move quickly and act on assigned duties within established production and service time frames.
• Maintain personal hygiene and a well-groomed appearance.
• Able to walk long distances and stand for extended periods.
• Able to stand, kneel, lift (up to 30 pounds), carry items, push carts, walk at a fast pace, and bend down.
• Must meet state and local health requirements for food handlers and alcoholic beverage services.

Schedule

Ability to work a flexible schedule to meet service demand levels, including days, nights, weekends, and holidays.