Premium Lounge Host Supervisor- Highmark Mann

Job Summary

Live Nation Entertainment is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. As the largest provider of live entertainment, Live Nation Media & Sponsorship connects over 1,200 sponsors with 145 million fans attending events annually. For more information, visit www.livenationentertainment.com.

About the role

The Premium Lounge Host Supervisor works closely with the Ancillary Manager to oversee the guest experience within the lounge, ensuring every visitor receives attentive, elevated, and seamless service. This role acts as the central point of coordination between guests, staff, and venue partners during events.

Responsibilities

• Oversee lounge operations and event coordination, including pre-event setup and post-event reporting
• Oversee guest interaction and service, ensuring proper access and personalized attention
• Oversee safety and security, maintaining a safe and welcoming environment
• Support staff in delivering exceptional service and resolving guest concerns
• Communicate with Ancillary Manager on event updates, guest lists, and access changes
• Train, coach, and support lounge staff, reinforcing service standards and operational procedures

Requirements

• At least 1+ years’ experience in customer service, hospitality, or a related field
• VIP client and high-profile experience preferred
• Excellent guest service skills
• Strong team building and communication abilities
• On-site knowledge of venue products and revenue opportunities
• Innovative and creative problem-solving skills
• Ability to assist with upselling and inventory management
• Daytime and evening availability on weekdays and weekends
• Ability to stand and walk for long periods, outdoors, in all weather conditions

Qualifications

• Passionate about live music and hospitality
• Natural ability to lead and support front-line teams
• Value thoughtful training and service standards
• Continuous improvement mindset

Skills

• Customer service skills
• Team building and collaboration
• Communication and interpersonal skills
• Problem-solving and innovation
• Event coordination and management

Benefits

Live Nation Entertainment offers competitive benefits, including health insurance, retirement plans, and paid time off.

Pay

Compensation details are confidential and will be shared upon successful completion of the interview process.

Schedule

Shifts may vary based on event needs, but typically include daytime and evening hours on weekdays and weekends.