Premium Hospitality Experience Program

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.

About the role

In this Part Time role, you will support all facets of Guest Services for our new Premium Hospitality Experience Program, while playing a key role in broader department initiatives.

Responsibilities

• Deliver exceptional hospitality and white-glove guest service during ticketed events at Mortgage Matchup Center
• Welcome and guide Premium guests in various areas of the arena
• Scan tickets and distribute credentials for premium spaces
• Escort guests throughout clubs, suites, and premium seating locations
• Assist with VIP events and guest experiences
• Learn and execute Premium operational standards
• Work collaboratively with other departments of Security, F&B, Marketing, Ticket Sales, Global Partnerships, and Premium Experience teams
• Participate in leadership development training classes
• Present a final capstone project at the conclusion of the program

Requirements

• Current junior or senior students pursuing a bachelor's degree in hospitality, Tourism, Sports Business, Event Management or related field OR recent graduates (within two years)
• Previous experience in premium hospitality, concierge services, guest relations, hotel operations, theme parks or related fields preferred
• Passion for hospitality and delivering exceptional guest experiences
• Exceptional interpersonal and customer service skills
• Strong communication skills with the ability to engage confidently with diverse clientele at any time
• Ability to thrive in a fast-paced environment while maintaining attention to detail and situational awareness
• Excellent situational awareness, problem-solving, and conflict-resolution skills
• Professional demeanor with the ability to maintain confidentiality and exercise discretion at all times
• Availability to work evenings, weekends and holidays during the NBA season (October – May)

About the team

We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans. From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work.

Benefits

• Competitive medical, dental, vision, life and disability coverage options
• Paid vacation, sick time, volunteer time and company holidays
• 401(k) plan with Player 15 Group match
• Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
• Team swag throughout the year plus employee discounts at our Team Shop and online store
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
• Access to amenities, including:
  • Full fitness center with locker rooms and showers
  • Indoor/outdoor basketball courts
  • Pickleball court
  • Golf simulator and putting green
  • On-site cafeteria and collaborative gathering spaces