Premium Club Agent

About the role

An Agent Premium Club performs duties and activities within First Class and Business Class lounges, during the entire shift. An Agent Premium Club will attend and cater to all passengers within the assigned work area. Offers efficient and professional customer service and resolves passenger problems as required. Remain cognizant of WFS staff, security contractors, and visitors' activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Responsibilities

• Preparation and set up of lounge area for opening and closing.
• Directing passengers to airline representative if needed for further assistance.
• Bartending (No Tips)
• Stocking and replenishing supplies and newspapers, etc.
• Maintaining coffee, snacks and beverages.
• Preparing hot meals in oven, cold meals and cold cut trays, etc.
• Maximum cleaning, i.e., cleaning tables, bar, and service areas, etc.
• Washing and drying dishes and glasses.
• Ability to deal with problems involving several concrete variables in standardized situations.

Requirements

• Must be at least 21 years of age.
• HS Diploma, GED or Equivalent.
• Excellent interpersonal and communication skills required.
• Must have ability to work under pressure.
• Ability to read, write, fluently speak and understand the English language.
• Flexibility to work weekends (i.e., Friday, Saturday, and Sunday), holidays, rotating shifts, extended hours due to delays or shortage in manpower and days off.

Qualifications

• Previous food handling experience.
• Reports to work on a regular and timely basis.
• Demonstrates qualities of leadership, initiative, and judgment.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Physical Requirements

• Ability to lift up to 70 lbs.
• Professional appearance required in accordance with company uniform and grooming standards.

Pay

$23.00/hour

Benefits

• Access your pay when you need it through DailyPay app.
• On the spot awards offered through the Awardco Platform including gift cards and more.
• Multiple options for both full and part-time employees for quality medical care.
• Travel Discounts, Pet insurance, Discount Shopping & More through WFS Employee Extras.
• Wellness Programs offered to all employees.
• 401k program offered.
• Opportunity for Internal Mobility and transfers available.