Premium Bartender| Part-Time | Acrisure Arena

About the Company

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents.

About the Role

The Premium Bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. They must be personable, professional, and able to work in an ever-changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need.

This role pays an hourly rate of $20.00 and is tip eligible.

Responsibilities

• Demonstrate ability to meet the company standard for excellence in guest service, interaction with co-workers, and uniform standards.
• Follow the bar pre-shift notes and bar menus and provide service as described.
• Serve alcoholic beverages following all proper procedures for serving alcoholic drinks, including state/federal regulations pertaining to the distribution of alcohol.
• Learn or have knowledge of various beer, wine varieties, and spirits available and suggestively upsell products to guests.
• Pour drinks responsibly in accordance with company standards for serving size.
• Check guest IDs in accordance with state/federal regulations to verify the minimum age requirement for the purchase of alcoholic beverages.
• Communicate a cut-off to a guest as required.
• Listen and respond to any customer requests or concerns.
• De-escalate intoxicated guest situations; contact management or security if a guest becomes confrontational, belligerent, or uses extreme profanity.
• Contact a management member if unable to resolve or make a decision beyond the scope of standard decision-making.
• Request additional product or restock product as required.
• Balance bank/cash drawer counts.
• Maintain a clean and sanitary workstation at all times.
• Ensure bar equipment is clean and well maintained.
• Perform other duties as assigned, such as set-up and breakdown of bar equipment and assisting with organization of the cooler.

Requirements

• Six months or more experience bartending.
• Accurate cash handling skills required.
• Ability to prioritize tasks in a fast-paced environment.
• Ability to be self-directed while working in a team-oriented environment.
• Excellent interpersonal and communication skills.
• Ability to work a flexible schedule, including nights, weekends, and long hours.
• Bartending school preferred.

Benefits

• 401(k) Savings Plan
• 401(k) matching