Pre-Sales Engineer (NYC)

About the role

We're hiring our US-based Pre-Sales Engineer to own the technical relationship with customers, from first sales call through successful implementation. The role is roughly 70% pre-sales / 30% post-sales, but the split is about time, not identity: We need someone who instinctively runs discovery and shapes deals, not someone who's comfortable in a technical conversation and happens to also do pre-sales. You'll work closely with our Sales team, and our CRO to close deals and with Product/Engineering to turn customer insights into product improvements. This is a builder role. You'll help grow our US GTM function and create the playbooks, while carrying deals yourself.

Responsibilities

• Own the technical sales cycle
• Run technical discovery that uncovers the business objective behind a request, not just the request itself, including in domains we haven't fully mapped yet, where you'll need to hold credibility without pretending to have answers you don't
• Create technical proposals covering architecture, security, and implementation approach
• Partner with AEs on complex, multi-stakeholder deals with engineering and executive stakeholders
• Drive implementations to go-live for complex projects
• Own the technical relationship from POC through signed contract through production deployment
• Create the supporting technical assets as you go: demo environments, Postman collections, integration guides, troubleshooting documentation
• Document repeatable playbooks for discovery, scoping, and implementation
• Feed customer insight back to Product/Engineering in a way that shapes the roadmap without overpromising on it

Requirements

• 3+ years in a technical customer-facing role at a B2B SaaS company, with genuine pre-sales ownership (discovery, champion-building, deal shaping) - not just implementation with some pre-sales overlap
• Track record working complex deals with technical and non-technical stakeholders - consistent deal value of $100k-150k+
• Strong communication skills: you can whiteboard architecture with engineers and translate value to executives
• Hands-on with APIs - you can read documentation, ideally write sample code, and debug integration issues
• Comfort with ambiguity and building things from scratch

Pay

$180-220k OTE (uncapped commission)

Benefits

Equity

Schedule

On-site in New York City, 5 days per week.