Pre-Registration/Authorization Specialist

Inspiring hope and healthy living by providing behavioral health and wellness services one person at a time.

Benefits

• Medical, Dental, and Vision insurance
• 401K plan with company match
• Paid holidays
• Paid time off
• Long-term and Short-term Disability
• Life and ADD Insurance
• Employee Assistance Program

Responsibilities

• Provide excellent customer service and build rapport with clients.
• Set up electronic medical records for new clients.
• Schedule new client appointments with correct providers, including verifying provider credentials and insurance acceptance.
• Obtain, verify, and review accurate insurance benefit information with clients.
• Ensure payment for services prior to client appointments.
• Prioritize work tasks proactively.
• Function effectively as a team member across multiple programs, locations, departments, and external organizations.
• Understand trauma’s impact on individuals and respond effectively.
• Communicate effectively with clients regarding insurance and funding.
• Check funding for all scheduled clients across all programs.
• Assist clients with transferring to new providers when necessary.
• Contact clients regarding insurance issues or lapses.
• Assist with client statements, payment plans, and sending final notices.

Requirements

• High School Diploma or GED.
• Proficiency in computer skills, including Word, Excel, Outlook, and Internet.
• Prior experience with health insurance companies, medical record systems, medical billing, and coding is preferred.
• Three clearances required: Pennsylvania ChildLine Clearance, PA State Police Clearance, and FBI Fingerprint Check.
• Mandated Reporting training.

Schedule

Full-time, Monday–Friday. No nights or weekends.

TrueNorth Wellness Services is a trauma-informed organization, and all employees are expected to demonstrate behaviors that support this goal.