Pre- & Post-Sales Customer Engineer, Enterprise

About the role

The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the company’s pre- and post-sales customer motion. The team supports growth by bringing technical ownership across the full customer lifecycle, from discovery and evaluation through implementation, adoption, retention, and expansion. As a Customer Engineer, you are the primary technical resource for a portfolio of Commercial accounts. You partner with Account Directors to own discovery, demos, onboarding, technical health, risk, and expansion strategy. You serve as a trusted technical advisor who helps customers drive outcomes with Pendo. This role is based in our Raleigh office.

Responsibilities

• Partner with Account Directors to understand customer pain, business goals, and technical requirements. Craft and deliver demos, define success criteria, guide installation, and lead hands-on technical evaluations and workshops.
• Lead discovery conversations across product stacks, integration environments, and customer goals. Own onboarding for purchased modules, troubleshoot integrations, and answer technical questions related to APIs, data models, configuration, and front-end implementation.
• Monitor usage signals, identify low adoption or configuration drift, and act before issues become escalations. Facilitate enablement workshops, support account health planning, and help customers measure and articulate the ROI of Pendo.
• Identify technical expansion paths in your portfolio and hand them to Account Directors with clear deployment plans and business rationale. Support growth opportunities by bringing a strong technical point of view on customer needs, readiness, and value.
• Own technical metrics such as adoption and implementation quality alongside commercial outcomes such as retention and expansion. Own outcomes beyond your portfolio by helping improve how the team works, scales, and solves recurring technical challenges.

Requirements

• 3 to 5 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Success Engineering, implementation, or professional services.
• Hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to inspect, troubleshoot, and configure front-end implementations.
• Experience managing a portfolio of accounts with competing priorities, customer needs, technical workstreams, and commercial deadlines.
• Ability to explain technical concepts clearly to technical and non-technical audiences, including customers, Account Directors, and internal stakeholders.
• Active use of AI tools to accelerate workflows such as account research, call preparation, troubleshooting, and knowledge capture.
• Ability to operate effectively in a pod model by knowing when to lead, when to partner with an Account Director, and how to stay aligned across the customer lifecycle.

Qualifications

• Experience working in enterprise software and complex B2B customer environments.
• Track record of owning technical metrics such as adoption and implementation quality alongside commercial outcomes such as retention and expansion.

Skills

• AI-curious - genuinely. Rewire how you work around AI tools.
• Strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong organizational and project management skills.

Benefits

• $0 premium options for employer-sponsored health insurance.
• Strong 401(k) match.
• Equity.
• Flexible time off.

Pay

The expected On-Target Earnings (OTE) range for this role is USD $158,959 - USD $198,699, with a 70/30 base-to-variable compensation split.

Schedule

Pendo is a hybrid culture. In-office 3 days per week unless designated remote.