Pre-Owned Sales Consultant

About the role

The mission of the Mercedes-Benz Manhattan Pre-Owned Sales Consultant is to provide superior customer service while selling pre-owned Mercedes-Benz vehicles. The consultant must deliver a consistently outstanding brand and customer experience through preparation, attitude, and teamwork.

Responsibilities

• Respond to customer inquiries regarding the lease or purchase of new or pre-owned Mercedes-Benz vehicles.
• Achieve required survey results and meet annual training requirements.
• Accommodate customer needs with flexibility, including scheduling appointments.
• Secure customers' personal information (e.g., license, credit application).
• Maintain customer satisfaction by confirming orders, sending written communications for timely transactions, and following up on all aspects of vehicle ownership, including:
• Scheduling service appointments.
• Assisting with lease maturities.
• Acting as a liaison for Collision Center inquiries.
• Following up on DMV issues.
• Procuring missing documentation for financing.
• Supplying Sales Managers with accurate order status.
• Calculate lease and purchase options, providing accurate payment quotes.
• Follow up with customers to obtain referrals and repeat business.
• Sell or lease vehicles to meet Mercedes-Benz Manhattan’s annual minimum standards.
• Maintain and update customer information in company databases.
• Maintain a clean and safe work area.
• Commute daily into and out of Manhattan/New York City.

Requirements

• Bachelor’s degree required.
• 3–5 years of luxury vehicle sales experience (Mercedes-Benz experience preferred).
• Valid driver’s license.
• Ability to work Saturdays and holidays as required.
• Flexible schedule to accommodate customer needs.
• Strong communication skills to articulate and engage with customers competently.

Benefits

• Parking provided.
• On-site cafeteria and café.
• Good public transportation access.

Location: Mercedes-Benz Manhattan, Inc., 770 11th Avenue, New York, NY 10019. Contact: Jerry Rosiello Jr (jerry.rosiello@mbusa.com).