Pre-Launch, Sr Associate

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce‑enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. We are seeking a highly skilled and motivated individual to join our team. The ideal candidate will work closely with our clients, promoting the highest level of service and professionalism. This role involves managing relationships with merchants from contract receipt through installation, then handing off the account to the Launch team, gathering all necessary data and configuration to ensure a seamless merchant onboarding experience.

Responsibilities

• Client Engagement: Build rapport with merchants and gather detailed information to understand their needs for Point of Sale (POS) configurations, reporting requirements, and how SkyTab can meet them.
• Project Management: Independently manage the complete lifecycle of merchant onboarding, including data gathering, configuration, and coordination of installation dates to ensure timely delivery of equipment.
• Technical Expertise: Program merchant menus, set up online ordering, explain marketplace integrations, and ensure orders are correct. Proficiency in Shift4 Dine is a plus.
• Customer Satisfaction: Go above and beyond to ensure complete merchant satisfaction by offering exceptional service tailored to client needs.
• Communication: Maintain communication through multiple channels—email, phone, ticket systems, and chat. Explain our gift‑card program and ensure relevant departments meet merchant needs.
• Training: Configure menus and train merchants on the use of Shift4 products and services.
• Problem Solving: Use critical thinking and research skills to determine feasibility of requested features, develop creative solutions, and align them with company capabilities.
• Documentation: Maintain accurate records of client interactions and configurations using Excel, Microsoft Suite, and Google Suite systems. Proficiency in Monday.com is a plus.
• Industry Knowledge: Acquire and maintain an in‑depth understanding of the merchant processing industry and your role within the organization.

Qualifications

• Technical Skills: Deep understanding of hardware platforms, configuration methods, and experience in hardware deployment and logistics. Strong proficiency in Excel and other Microsoft and Google Suite systems.
• Soft Skills: Excellent listening, oral, and written communication skills. Friendly and enthusiastic personality with strong attention to detail.
• Self‑Management: Ability to self‑manage, use critical thinking, and willingness to conduct research and testing as needed.
• Customer Focus: Highly motivated and dedicated to delivering exceptional service to SkyTab accounts, providing white‑glove service with meticulous care.
• Leadership: Strong leadership abilities and excellent communication, thriving in challenging environments.
• Problem‑Solving: Natural ability to identify problems, develop creative solutions, and quickly de‑escalate elevated situations for positive outcomes.
• Bilingual (optional): Proficiency in English and Spanish is a plus but not required.