Pre-College Student Support & Operations Manager, Pre-College Programs

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title. Must not include Job ID etc. Must remove boilerplate like application instructions, EEO, etc. Must preserve substantive info. We need to parse the job description and extract sections. The posting includes: - Job Description Summary: description of role. - Job Description: includes visa note, etc. - Essential Functions: broken into subcategories: Student Support & Care Coordination, Evening Programming & Residential Experience, Program Operations & Logistics, Staff Recruitment, Training & Supervision, Student Conduct, Discipline & Parent Communication, Student Safety & Emergency Response. - Work Schedule & Residential Requirements: schedule details. - No explicit Benefits, Pay, Qualifications, Skills sections. There is mention of requirements: experience working directly with high school-aged students and families, ability to balance student support with accountability, organizational skills to manage complex program logistics. Also mention of required documents (cover letter etc) but that's application instruction, to be removed. - There's mention of "All eligible applicants are encouraged to apply." and visa note. - There's mention of "This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University." That's a note but maybe not needed? It's substantive but not a heading; could be placed in a paragraph under About the role or Requirements. - There's no explicit Pay or Benefits. Thus we should include sections: About the role (summary), Responsibilities (essential functions), Requirements (experience, skills, abilities), maybe Qualifications (if any specific qualifications like experience, education? Not given). Could combine Requirements and Qualifications. We need to decide headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include those with content. We have content for About the role (summary). Responsibilities (essential functions). Requirements (experience, ability to balance, organizational skills). Possibly Skills (maybe same as requirements). Could combine. Schedule: we have Work Schedule & Residential Requirements details. Benefits: none. Pay: none. Thus output sections: About the role, Responsibilities, Requirements, Schedule. Possibly also Qualifications if we treat requirements as qualifications. But we should not create empty sections. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must preserve all substantive information, not invent or summarize away detail. So we need to include details from essential functions etc. Must not omit details. That's a lot; we need to include all bullet points from essential functions. We need to convert paragraphs into

  and lists into

  • . For each subsection we can either keep as prose or list. The instruction: Use
    • for any list of duties/requirements/benefits. So if we have a list of duties, we should use list. The essential functions are already bullet-like but in prose paragraphs. We could turn each essential function heading into a

      ? But only allowed headings are

      for section headings. We cannot use other headings? The instruction says use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but to be safe we can just use

      for prose and

      • for lists. We can embed headings inside

        maybe bold? But better to keep as

        with strong? Not required. We'll just use

        for each paragraph. We need to preserve all substantive information: that includes the subheadings like "Student Support & Care Coordination", "Evening Programming & Residential Experience", etc. We could keep them as

        Student Support & Care Coordination: ...

        . That preserves. We must not include boilerplate like "External Applicants Please ensure all required documents..." etc. Also remove "Current Employees Apply from your existing Workday account..." etc. Also remove "Job Description Summary" heading? That's just a label; we can treat the summary as About the role. We must not include "Job Description" heading as a section; we already have About the role. We must not include "Essential Functions" heading as a section; we can embed under Responsibilities. We must not include "Work Schedule & Residential Requirements" heading as a section; we can embed under Schedule. We must not include "All eligible applicants are encouraged to apply." maybe keep as a note under About the role or Requirements. We must not include visa note? It's substantive; we can keep under About the role or Requirements. We must not include "Cover Letter And Supporting Documents" etc; remove. Now craft HTML. Structure:

        About the role

        Wake Forest University seeks an experienced, empathetic leader to oversee student support, summer staff, and daily operations for our Pre-College Programs. In this dynamic role, you'll be the primary driver of a safe, engaging environment for high school students experiencing campus life, balancing year-round operational logistics with intensive, live-in residential leadership during the Summer Immersion Program. This position blends direct student care, staff leadership, and program operations, making it ideal for someone who has worked closely with high school students and families in a residential, camp, or school setting and enjoys both the people side and the logistics side of the work. You'll lead the response to student conduct and safety issues, serve as the primary point of contact for escalated parent and guardian concerns, and directly supervise residential staff, approaching challenging situations with empathy, sound judgment, and clear expectations. During the summer, you'll live on campus and serve as the go-to overnight responder for student concerns and emergencies. Year-round, you'll lead staff recruitment and training, manage program logistics, and support both the Summer Immersion Program and the College LAUNCH for Leadership Program. This role requires experience working directly with high school-aged students and their families, the ability to balance student support with accountability, and the organizational skills to manage complex program logistics. All eligible applicants are encouraged to apply. This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University.

        Responsibilities

        Student Support & Care Coordination

        • Serve as a primary resource for high school students experiencing homesickness, roommate conflicts, peer concerns, or difficulty adjusting to program participation and living away from home.
        • Identify concerns affecting student well-being or participation and connect students with appropriate university resources in coordination with parents or guardians and program leadership. Refer concerns requiring clinical assessment or treatment to qualified professionals.
        • Ensure summer staff understand student support expectations, approved arrangements, and when to escalate concerns.
        • Foster an inclusive environment in which students feel respected, connected, and comfortable seeking help.
        • Document support actions and follow up with students, families, and staff as appropriate to assess whether concerns have been resolved or require further assistance.

        Evening Programming & Residential Experience

        • Maintain an active, visible presence in residence halls and evening programming, providing real-time staff supervision, responding to student concerns, and leading incident responses.
        • Coordinate reservations, setup, recreational facilities, and event spaces used for residential programming.
        • Plan and oversee engaging, age-appropriate evening activities and workshops in collaboration with summer staff.
        • Manage the purchasing, tracking, storage, and distribution of residential experience supplies, technology, signage, and evening activity materials.
        • Ensure staff actively lead activities, encourage participation, and create opportunities for students to have fun and build connections and a sense of community.
        • Ensure students and staff receive clear, timely information about evening schedules, activity locations, participation expectations, and changes.
        • Oversee the student residential experience and coordinate with staff and campus partners to maintain clean, safe, and welcoming shared spaces.
        • Use student feedback, staff observations, and participation trends to adjust activities and strengthen the evening experience.

        Program Operations & Logistics

        • Lead year-round operational planning and summer implementation, including housing, campus spaces transportation, supplies, technology, staffing logistics, and student arrival and departure.
        • Coordinate program services and resolve operational needs with Conference Services, Dining Services, Facilities, Information Systems, Parking, and other university partners.
        • Oversee room and roommate assignments, room changes, keys and access cards, residence hall inspections, inventory, maintenance requests, and check-in and check-out procedures.
        • Use Slate, Google Classroom, and other university systems to maintain student and staff information, assignments, rooming lists, attendance records, schedules, communications, and program resources.
        • Maintain appropriate records of student concerns, incidents, support actions, disciplinary outcomes, and operational issues. Track unresolved matters, communicate approved student arrangements to appropriate staff, and provide timely updates to program leadership in accordance with university procedures.
        • Analyze and present residential programming data and feedback from students, parents or guardians, and staff. Recommend improvements and identify technology and automation opportunities that strengthen program effectiveness, accuracy, communication, and operational efficiency.

        Staff Recruitment, Training & Supervision

        • Develop and implement recruitment strategies for Wake Forest undergraduate and graduate students serving as Teaching Assistants (TAs), Student Engagement Interns (SEIs), Marketing Interns, Operations Interns, and Residence Life Coordinators (RLCs).
        • Coordinate interviews, hiring processes, required onboarding steps, and role expectations in collaboration with the designated supervisors of each position.
        • Design and lead a comprehensive training week for 40+ undergraduate staff members, supplemented by asynchronous preparation and ongoing training. Address student support, adolescent development, safety, conflict resolution, disciplinary procedures, escalation, professionalism, inclusion, parent communication, and program operations.
        • Directly supervise RLCs and SEIs, establish assignments and coverage expectations, and provide regular coaching, feedback, and performance evaluations.
        • Lead staff meetings and individual check-ins, address performance concerns promptly, and coordinate corrective action with program leadership through established staff procedures.
        • Recruit College LAUNCH alumni to serve as mentors, volunteers, and work-study staff. Coordinate onboarding and training with College LAUNCH program leadership, clarify role expectations, and support performance monitoring and follow-up.
        • Conduct mid-summer and end-of-program assessments to evaluate staff performance and improve recruitment, onboarding, training, and supervision.

        Student Conduct, Discipline & Parent Communication

        • Communicate and consistently uphold the student code of conduct and program expectations across classroom activities, residential settings, evening programming, and off-campus experiences.
        • Lead the response to student conduct incidents, including reviewing reports, gathering relevant information, speaking with involved individuals, documenting findings, and determining appropriate next steps.
        • Determine and implement appropriate disciplinary actions within established program policies, including dismissal when warranted, in consultation with program leadership and designated university personnel as required.
        • Use mediation, restorative conversations, and developmentally appropriate interventions when suitable to help students understand the impact of their behavior, resolve conflicts, and meet community expectations.
        • Serve as the primary point of contact for escalated concerns involving student behavior, well-being, and program participation. Manage challenging conversations, de-escalate conflict, explain decisions clearly, and uphold established expectations and consequences.
        • Communicate dismissal decisions and coordinate parent or guardian notification, student departure arrangements, staff responsibilities, and required documentation in accordance with program procedures.
        • Establish clear expectations for what seasonal staff can address directly and what requires immediate escalation. Ensure incidents receive timely review