Pre-Arrival Specialist - Full Time | Days

At Singing River Health System, caring isn’t just part of the job — it’s in our DNA. Whether we’re saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day.

About the role

The Patient Access Services Pre-Arrival Specialist, through the use of computerized scheduling software and departmental phone system, is responsible for scheduling appointments; performing pre-certification and authorization as needed; completing benefit collection; and completing other pre-registration functions for outpatient procedures as requested by patients and physician offices. The Pre-Arrival Specialist ensures that calls are answered timely and professionally; that correct patient demographic information is captured; that data integrity of such information is maintained; and that appointments are scheduled at appropriate times, as set forth by the individual departments and that result in the best use of department resources.

The Patient Access Services Pre-Arrival Specialist must be familiar with pre-procedure preparations and able to communicate this information properly to the patient/guardian and/or the physicians’ office. The Pre-Arrival Specialist will work closely with departmental nurses or staff to communicate any scheduling conflicts that may arise. The Pre-Arrival Specialist will work with Patient Access Registration Specialists and Financial Counselors to facilitate the pre-registration of scheduled patients.

Responsibilities

• Schedule appointments using computerized scheduling software and departmental phone system
• Perform pre-certification and authorization as needed
• Complete benefit collection and other pre-registration functions for outpatient procedures
• Answer calls timely and professionally
• Capture and maintain correct patient demographic information
• Schedule appointments at appropriate times to optimize department resources
• Communicate pre-procedure preparations to patients/guardians and physicians’ offices
• Collaborate with departmental nurses or staff to resolve scheduling conflicts
• Work with Patient Access Registration Specialists and Financial Counselors to facilitate pre-registration of scheduled patients

Requirements

• High school diploma or equivalent required; some college preferred
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) preferred
• Must complete de-escalation training by the end of position orientation (90 days)
• Experience in a hospital or physician office setting performing registration, scheduling, insurance verification, and/or customer service preferred

Skills

• Keen mental faculties, assessment, and decision-making abilities
• Superior communication, speaking, and enunciation skills for in-person and telephone interactions
• Strong written and verbal communication skills
• Emotional stability to handle high stress levels
• Ability to work under pressure and meet deadlines
• Attention to detail and ability to multi-task in complex situations
• Ability to maintain collaborative and respectable working relationships
• Superior customer service skills and professional etiquette
• Proficient computer skills, including keyboard proficiency, MS Outlook, and Word
• Ability to use office technology such as telephone and fax

Physical Demands

• Moderately active work: involves sitting with frequent movement about the office and facility, including travel within the SRHS service area
• Exerting negligible force to lift, carry, push, pull, or move objects, including the human body
• Repetitive motions: substantial movements of wrists, hands, or fingers while operating office equipment like a computer keyboard
• Ability to perceive sound at normal speaking levels with or without correction
• Close visual acuity to adjust focus between a computer monitor and printed material
• Ability to remain active for extended periods without undue fatigue
• Exposure to body fluids, sputum, and tissues, which may carry infectious disease hazards
• Flexibility to work assigned schedules, including potential changes for off days, shifts, or weekends as needed by the hospital

Mental Demands

• Ability to work under pressure and meet deadlines
• Strong attention to detail and multi-tasking in complex situations
• Emotional stability to handle high-stress environments

Schedule

• Monday - Friday
• 8:00 AM - 4:30 PM or 8:30 AM - 5:00 PM

Location

Singing River Pascagoula Hospital