Pre-Admission Specialist (AM)

We empower children, youth and families to flourish in vibrant communities. Child and Family Guidance Center (CFGC), established in 1962, is a leading provider of community mental health and social services in the San Fernando and Antelope Valleys. Our mission is to empower children and families to achieve health and well-being through innovative mental health services. We serve thousands of children and families annually and are inspired by our staff of caring and committed professionals.

About the role

As part of our team, you will join us in providing a continuum of prevention, early intervention, and intensive treatment services to children and families. We offer services in our offices, at schools, and in homes. Your role will center around changing lives, extending our reach, deepening our impact, and building meaningful outcomes for those seeking help.

Responsibilities

• Greets clients and directs visitors, and answers visitors’ or callers’ inquiries, as needed and in a professional, courteous manner.
• Immediately notifies appropriate staff of any potential crisis.
• Checks in clients arriving for appointments and notifies clinician of client’s arrival.
• Receives client cancellation calls and completes activity for all appointments cancelled through reception and for all no-show appointments by completing non-billable progress note.
• Assists in conducting pre-admissions, including all financial screenings, completion of all admission paperwork with client/caregiver.
• Obtains all necessary documentation from caregiver and answers questions related to services needed.
• Enters all weekly schedules and daily schedule changes for all clinical staff.
• Makes reminder calls to clients each day to confirm scheduled appointments.

Requirements

• Bilingual in English and Spanish required.
• Ability to prioritize, plan work activities and use time effectively.
• Ability to communicate effectively, clearly and concisely in an oral and written manner.
• Must have a good attendance record in addition to being punctual by consistently being on time to work, meetings, and appointments.
• H.S. Diploma or GED with some college preferred.
• A minimum of 2 years’ experience in a medical, administrative, or mental health agency office setting.

Schedule

• Monday - Thursday 8:30am - 5:30pm (1-hour meal period).
• Friday 8:30am - 5:00pm (30-min meal period).
• Fully on-site.

Pay

Starting Salary: $20.00 per hour.

Benefits

• Premier benefits including medical, dental, vision, life insurance, and identity theft protection.
• Tickets at Work discount services, and even pet insurance policies.
• Educational Assistance Reimbursement.
• Great training/learning opportunities.
• Supportive, friendly work environment that prioritizes YOU.
• Work-life balance – flexible time off policies.
• Committees and workgroups that always strive to make CFGC’s workplace culture the best it can be.
• Employees in this role may be eligible for the Public Service Loan Forgiveness (PSLF) program.

CFGC is committed to Equity, Diversity, and Inclusion and strives to create a diverse, welcoming and supportive workplace.