PRADA Client Advisor Saks Fifth Avenue New York

The Prada Group, founded in 1913 in Italy, is a world leader in the luxury sector, operating in over 45 countries with brands such as PRADA, Miu Miu, Versace, Church's, Car Shoe, and Luna Rossa. With employees representing over 100 nationalities, the Group is built on a tradition of excellence and innovation.

About the role

As a Brand ambassador, you will convey and promote the Brand’s philosophy and values to clients, guiding them into the world of the Brands. Your role is to maximize individual and team sales while providing an extraordinary and memorable luxury customer experience. You will place the client above all, discovering their needs and expectations, fostering meaningful relationships, and developing their Brand loyalty.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their needs and requests while providing excellence in service according to the "client journey ceremony."
• Capture Customer data into the Company CRM to maintain and develop relationships, offering a personalized approach and future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player, fostering open and constructive communication to ensure a consistent, exceptional experience and contribute to a positive working environment while embracing Diversity and inclusion values.
• Welcome and serve customers, providing an excellent in-store experience at all times.
• Proactively engage in cross-selling across all departments to maximize sales opportunities and achieve individual sales targets and KPIs.
• Stay up-to-date with fashion trends and competitors, demonstrating Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain high standards for the shop floor and visual display, complying with Company operational guidelines and stock procedures.
• Contribute to maintaining a high level of security and be attentive to prevent product theft.

Requirements

• Passion for selling and stores.
• Curiosity and interest in luxury, fashion, art, and design.
• Experience building long-lasting relationships with clients.
• Ability to work both in a team and independently.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, result-driven mindset, and problem-solving skills.
• Passion and knowledge of the managed product category.
• Fluency in English is a must; additional languages are a plus.

Pay

This hourly position offers a pay rate ranging from $22 to $26 per hour, annualized between $45,760 and $54,080. If applicable, the role may also be eligible for commission, bonuses, and other incentive opportunities. The offered rate may vary based on job-related knowledge, skills, and experience.

Benefits

Joining the Prada Group means working in a creative and international environment with teams motivated by curiosity and the quest for excellence. The Group values talent and passion, fostering professional growth in an inclusive workplace that ensures equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.