Practice Telephonic Triage Registered Nurse - Internal Medicine

Job Overview

The Telephonic Triage RN is responsible for providing nursing care services to assigned practice(s)/specialty(s), completing bio-psychosocial telephonic assessments, triaging patient needs, and communicating with physicians, pharmacists, and hospitals.

Job Responsibilities

• Coaching/Development: Promotes a positive work environment by collaborating with team members and supporting colleagues.
• Interdisciplinary Collaboration: Manages In-Basket messages, responds to patient concerns, and ensures accurate information is provided to providers.
• Operations Management: Operates in "Ready" mode, completes patient hand-offs, and follows clinical protocols.
• Patient Engagement: Utilizes tools like AIDET+, HEARD Model, and scripting to create a consistent patient experience.
• Quality/Safety/Satisfaction: Assesses and triages patient status, provides education, and reviews health maintenance documentation.

Job Requirements

• Associate's Degree in Nursing
• 2-3 years Clinical Nursing Experience
• Strong Computer Skills
• Knowledge of Biological, Physical, Behavioral, Social, and Nursing Sciences
• Registered Nurse (RN) License and/or Compact State Licensure upon hire
• Basic Life Support (BLS) Certification upon hire

Benefits

• Career Growth Opportunities
• Comprehensive Benefits Package
• Medical, Dental, Vision Insurance
• Paid Time Off
• Retail Plans
• Tuition Reimbursement

Location and Schedule

Location: TriHealth Internal Medicine – 375 Dixmyth Avenue, Cincinnati, OH 45220
In Person Position
Work Schedule: Full-Time (80 hours bi-weekly)
Day Shift: 7:30 AM - 5:00 PM
Rotating Saturday: 8 AM - 12 PM (taking calls for all group health offices)

Qualifications

• Completed an Associate's Degree in Nursing
• At least 2-3 years of clinical nursing experience
• Strong computer skills
• Knowledge of biological, physical, behavioral, social, and nursing sciences
• Registered Nurse (RN) license and/or compact state licensure upon hire
• Basic Life Support (BLS) certification upon hire