Practice Support Assistant- Bronson Lakeview Family Medicine- Variable Hours 630am-7pm

We need to output HTML fragment with sections: About the role? The posting includes description of role, responsibilities, qualifications, etc. We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the posting: It includes location, title, variable hours, description of duties, requirements (high school diploma or GED, 3-6 months related experience, previous experience with medical insurance highly preferred, keyboarding/computer skills, ability to file accurately, professional communication, excellent customer service, other light clerical duties, previous computer experience including hospital-based programs preferred, proficient in ability to organize, alphabetize, file, prioritize multiple tasks, must have excellent math skills, ability to use basic office equipment, ability to maintain confidentiality, excellent verbal and communication skills, ability to maintain positive customer service, ability to establish effective working relations, maintain highest level of confidentiality, work producing mental/visual fatigue, physical demands, registers patients, confirms demographic and insurance info, completes required fields, determines co-payments, collects payments, enters charges/payments into MISYS/Tiger, prepares encounter forms using ICD-9 and CPT codes, schedules appointments, answers telephones, maintains patient records, obtains authorization for transfer, maintains confidentiality, performs basic office duties, basic composition of letters and reports, formats/types/proofreads, maintains clean unit environment, communicates equipment malfunction, maintains accountability for special projects, performs individual assignments as directed, establishes/maintains effective working relationships, engages in continuous study, completes required training, ensures documentation accurate and timely, ensures patients treated with kindness and respect, demonstrates teamwork and integrity, demonstrates knowledge of hospital safety and infection control, maintains provider schedules, prints physician daily schedules, runs reports, prepares deposit, verifies accuracy, performs other duties as assigned, maintains unsupervised access to unit medication room for stocking/retrieving supplies, practice centralized services additional duties: demographic and insurance entry for all clinical patients, reviews accounts for missing/inaccurate info, communicates with office staff at each location to ensure accurate registration for patients new to Bronson, not seen in over a year, account raises flag, inactive insurance, auto/workers comp. Also includes shift: First Shift, Time Type Full time, Scheduled Weekly Hours 40. No explicit pay or benefits mentioned. So we should not include Pay or Benefits sections because no specific content. Schedule: we have shift info (First Shift, Full time, 40 hours weekly). That's specific enough to include a Schedule section. We need to avoid repeating job title as heading. Also avoid Job ID etc. We need to include About the role? Could be a short paragraph summarizing role. The posting includes description: "The Practice Support Assistant performs various duties including answering phones, greeting patients, scheduling, patient check-in, preparing and retrieving files, and directing telephone calls." That's part of responsibilities. Could have About the role as a brief intro: maybe combine location and summary. But we must not invent content. We can use the first paragraph as About the role: "Love Where You Work! Team Bronson is compassionate..." but that's fluff. Better to use the description of role: "The Practice Support Assistant performs various duties including answering phones, greeting patients, scheduling, patient check-in, preparing and retrieving files, and directing telephone calls." That's specific. Responsibilities: list of duties (the long list). Requirements: education and experience: high school diploma or GED, 3-6 months related experience, previous experience with medical insurance highly preferred. Also maybe "Must have keyboarding and computer skills..." but those are skills/qualifications. We can separate: Requirements (education/experience), Qualifications (maybe skills), Skills (maybe specific abilities). But we need to avoid too many thin sections. Prefer few substantive sections. Could combine Requirements and Qualifications into one? But headings are prescribed; we can choose which to include. We need to include sections only when posting has real specific content. We can include About the role, Responsibilities, Requirements, Skills. Possibly Qualifications if distinct. But we can map: Requirements = education/experience. Skills = technical/computer skills, communication, math, confidentiality, etc. Qualifications maybe redundant. We'll include About the role, Responsibilities, Requirements, Skills, Schedule. We must not include Benefits, Pay. Now format: Use

for each section heading. Then content: For prose use

. For lists use

• . Need to preserve all substantive information; do not invent or summarize away detail. So we need to include all duties and requirements as list items, not summarizing. Must preserve all details. That's a lot; we need to list each duty as separate
• . Must be careful not to omit any. Let's extract duties list from posting: - Answering phones - Greeting patients - Scheduling - Patient check-in - Preparing and retrieving files - Directing telephone calls - Employees providing direct patient care must demonstrate competencies specific to the population served. (maybe not a duty but a requirement) - Registers patients/customers and confirms patient/guarantor demographic and insurance information. - Completes all required fields in practice management system - Determines patient co-payments (utilizing electronic insurance verification system) and collects payments on amounts due (current and past). - Enter charges/payments into MISYS/Tiger system (or other practice management system). - Prepares encounter form(s) for charge entry for services rendered using the correct ICD-9 and CPT codes as they relate to Codescan. - Schedules and coordinates patient appointments, tests, and referrals according to office/provider preferences and the needs of patients. - Answers telephones, takes messages, routes callers, and provides/relays information in a manner consistent with service standards. - Maintains patient medical records according to current required standards. - Obtains patient authorization for transfer of any/all private health information. - Maintains patient confidentiality of data and information. - Performs basic office duties such as sorting/distributing mail, copying, filing, faxing, ordering supplies, and completing forms, as needed. - Performs basic composition of letters and reports. - Formats, types and proofreads standard correspondence, reports, and other documents. - Maintains a clean unit environment/work area and communicates any equipment malfunction/problem to appropriate personnel. - Maintains accountability for special projects as assigned. - Performs such individual assignments as management may direct. - Establishes and maintains effective working relationships within the organization. - Engages in continuous study to maintain the competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. - Completes required training and education, including department specific requirements. - Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner. - Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect. - Demonstrates teamwork and integrity in all work related activities. - Demonstrates knowledge of hospital safety and infection control policies and procedures, maintaining a safe and clean environment. - Maintain provider schedules, including meetings, appointments, cancellations, re-schedules, add-on appointments, etc. - Print Physician daily schedules. - Run reports from MISYS/Tiger system (e.g., charge summary, missing ticket, etc.). - Prepare deposit, completing daily deposit verification form, and verifying accuracy of deposit. - Performs other duties as may be assigned by the physician or practice manager/office supervisor. - Maintains unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies. - Practice Centralized Services: Additional duties may include; department focuses on demographic and insurance entry for all clinical patients, reviews accounts for missing and inaccurate information and communicates with office staff at each location to ensure accurate registration for patients who are new to Bronson, who have not been seen in over a year, have an account that raises a flag, has inactive insurance or is marked as an auto/workers comp We need to keep each as separate list item. Some are long sentences; we can keep them. Now Requirements: Education/experience: "High school diploma or general education degree (GED) and 3-6 months of related experience required." Also "Previous experience working with medical insurance highly preferred." Could be part of requirements. Also maybe "Must have keyboarding and computer skills, the ability to file accurately, possess professional communication and excellent customer service skills and be able to perform other light clerical duties as assigned" - that's skills. "Previous computer experience including hospital-based programs (i.e., Medic/Misys/Tiger or other practice management system) preferred" - skill. "Proficient in ability to organize, alphabetize, and file and prioritize multiple tasks" - skill. "Must have excellent math skills and be able to use basic office equipment" - skill. "Ability to maintain confidentiality of sensitive medical information" - skill. "Must have excellent verbal and communication skills" - skill. "Ability to maintain positive customer service" - skill. "Ability to establish effective working relations with office staff and employees in a team environment" - skill. "Must maintain the highest level of confidentiality" - skill (duplicate). Also physical/mental demands: "Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects" - could be part of Requirements or Skills? It's more about working conditions. Could be included in Requirements? Might be better as a separate section like "Working Conditions" but not in prescribed headings. Could fold into Requirements or Skills? Probably better to include under Requirements as part of job requirements. But we have limited headings; we could put under Requirements. Schedule: "Shift First Shift Time Type Full time Scheduled Weekly Hours 40". Also location: "Location BLH Bronson LakeView Hospital Title Practice Support Assistant- Bronson Lakeview Family Medicine- Variable Hours 630am-7pm". Actually variable hours 630am-7pm but then shift first shift full time 40 hours. Might be contradictory but we keep as given. We need to include location maybe in About the role paragraph. We must not repeat job title as heading. We can include location and shift in About the role or Schedule. Let's craft:

  About the role

  Location: BLH Bronson LakeView Hospital. Position: Practice Support Assistant, Bronson Lakeview Family Medicine, variable hours 6:30 am–7:00 pm. The Practice Support Assistant performs various duties including answering phones, greeting patients, scheduling, patient check‑in, preparing and retrieving files, and directing telephone calls.

  That's okay.

  Responsibilities

  • Answering phones
  • Greeting patients
  • Scheduling
  • Patient check‑in
  • Preparing and retrieving files
  • Directing telephone calls
  • Registers patients/customers and confirms patient/guarantor demographic and insurance information.
  • Completes all required fields in practice management system
  • Determines patient co‑payments (utilizing electronic insurance verification system) and collects payments on amounts due (current and past).
  • Enters charges/payments into MISYS/Tiger system (or other practice management system).
  • Prepares encounter form(s) for charge entry for services rendered using the correct ICD‑9 and CPT codes as they relate to Codescan.
  • Schedules and coordinates patient appointments, tests, and referrals according to office/provider preferences and the needs of patients.
  • Answers telephones, takes messages, routes callers, and provides/relays information in a manner consistent with service standards.
  • Maintains patient medical records according to current required standards.
  • Obtains patient authorization for transfer of any/all private health information.