Practice Supervisor - Administrative - Medical Group - Float Pool *Days - 40hrs/wk.

About the Role

Under the direction of the Office Manager, the Practice Supervisor - Administrative coordinates and supervises administrative, billing, and business functions of the assigned practice site. This role ensures that services provided contribute to practice efficiency and success within defined parameters and may perform support-level administrative duties based on operational needs.

Responsibilities

• Works in conjunction with the Office Manager to coordinate the efficient daily operations of the practice and supervises administrative staff.
• Assigns and prioritizes workloads; evaluates and standardizes office procedures and effectively troubleshoots and resolves issues as they arise.
• Evaluates performance within delegated areas and works with staff to develop, implement, and achieve performance goals.
• Coordinates the dissemination of information with staff, physicians, and management to ensure personnel are apprised of operational issues.
• Educates staff on organizational policies and regulatory compliance, ensuring operational activities are conducted with the highest level of integrity.
• Conducts staff meetings to disseminate information and solicits input from personnel related to practice operations.
• Oversees the orientation of new staff, assuring competency is achieved.
• Provides input to the Office Manager on the performance of administrative team members after 30 days, 90 days, and annually as needed.
• Participates on committees, task forces, and workgroups charged with improving operations and patient care.
• Functions as the primary liaison between patients, staff, and physicians concerning administrative issues.
• Supports and assists in the implementation of quality improvement initiatives to enhance regulatory compliance and patient care.
• Performs other duties as assigned, including maintaining a current knowledge base of department processes, protocols, and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and workgroups as determined by management.

Requirements

• Associate’s degree and/or 3–5 years of medical office experience.

Skills

• Excellent time management skills and ability to prioritize tasks.
• Flexibility to work independently and handle multiple tasks.
• Ability to efficiently manage day-to-day operations, establish and maintain policies and procedures, and manage patient flow operations.
• Ability to provide support, direction, and development of staff.
• Ability to skillfully handle issues of a sensitive nature with respect to confidentiality and organizational guidelines.
• Excellent interpersonal and communication skills.
• Excellent computer skills, including word processing, electronic mail, and electronic medical record (EMR).

Shift: Days | FTE status: 1 | On-call: No | Weekends: No