Practice Site Leader

About the role

This position is responsible for managing the operational, financial, quality, patient experience and regulatory compliance of assigned practice(s). This position directs and oversees the management of operations with respect to their assigned practice(s).

Responsibilities

• Champions innovation and supports change
• Promotes continuous learning and employee development
• Problem solving and addressing issues raised by physicians, employees and patients
• Provides leadership and development of the team
• Utilizes reporting tools to track performance of the practice and develop associated action plans
• Develops plans for practice in conjunction with Area Practice Managers and/or Administrative Directors and clinical leadership
• Develops and manages action plans based on site metrics to meet and exceed established goals
• Utilizes Daily Management System Tools to Identify Needs and Define Actions
• Works collaboratively with clinical leaders to escalate critical metrics through a tiered huddle daily
• Utilizes dashboards and reports to evaluate performance and develop action plans as needed
• Provides Excellent Service To All Customers
• Exemplifies excellent customer service towards patients, families, visitors, volunteers, physicians, staff, and co-workers
• Demonstrates courtesy, compassion and respect
• Communicates with all customers (internal and external) in a positive and professional manner
• Implements and maintains best practice operations through evaluation of resource utilization, clinic flow, and Epic System integration
• Supports providers in achieving scorecard targets related to clinical quality
• Responsible for achieving patient satisfaction goals assigned for each practice(s)
• Responsible for achieving employee engagement goals for each practice(s)
• Hires and evaluates practice staff with input from practice physicians and registered nurses
• Ensures compliance with all regulatory guidelines and agencies
• Continually evaluates operations, analyzes processes and initiates changes
• Supports the ongoing provider utilization of Epic
• Financial Management
• Develops budget plans in alignment with Renown Medical Group goals
• Maintains efficient, accurate, and prudent financial management of assigned practice(s), adhering to the annual budget
• Maintains monthly revenues and expenses, including cost-effective personnel and supply utilization
• Maintains regular meetings with physicians to review physician compensation results, financial performance, and discuss operational issues
• Maintains monthly A/R management in collaboration with Professional Billing Department
• Proven proficiency in financial management, including comprehensive understanding of insurance plans as they relate to physician practice
• Demonstrated ability to facilitate change and build effective teams

Requirements

• Education: Associate's degree or equivalent experience required. Bachelor's degree in business administration, healthcare administration, nursing or a related field strongly preferred.
• Experience: Three years of increasingly responsible health care experience; and/or one year of clinic management or business management experience.